General Manager - Hollywood Park

Premier1auto; San Antonio (TX); Presencial; USD 90 000 - 125 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Bonus potential

Health/dental/vision benefits

PTO

401(k) retirement plan

Career growth opportunities

Resumo da oferta

Premier1 Auto Care's Hollywood Park location seeks an experienced General Manager to lead daily operations, drive performance, and build a high-performing team of automotive technicians and service advisors. You will manage workflow across bays, maintain shop readiness, and own store-level P&L in a fast-paced environment.

The role requires a track record of leading high-volume shops, strong leadership, and proficiency with Tekmetric or Mitchell 1.

Qualificações

• 3+ years in GM/Shop Manager roles within automotive service or tire settings.
• Proven experience in leading high-volume shops with fast-paced environment.
• Experience motivating teams of technicians and service advisors.
• Strong knowledge of shop workflow, bay scheduling, and labor optimization.
• Solid understanding of P&L management and KPI tracking.
• Excellent leadership and conflict-resolution skills.
• Customer-service oriented with ability to de-escalate issues.
• Proficiency with shop management software (Tekmetric/Mitchell 1).
• Valid driver's license with clean record.

Responsabilidades

• Lead onboarding, training, and ongoing development for technicians and service advisors.
• Set clear performance expectations and coach team to meet them.
• Foster a positive, accountable shop culture; conduct regular reviews.
• Manage daily bay scheduling and workload to maximize throughput.
• Monitor car count, cycle times and bay utilization; address bottlenecks.
• Ensure proper triage and prioritization during peak periods.
• Own store-level P&L and KPI reporting; drive sales and productivity.
• Support customer handoffs with accurate write-ups and estimates.
• Maintain safety, OSHA compliance, and clean shop environment.

Conhecimentos

Leadership

Team motivation

Coaching

Conflict resolution

Customer service

Scheduling

KPI tracking

Communication

Problem solving

Driver's license

Formação académica

ASE certification (plus)

Ferramentas

Tekmetric

Mitchell 1

Descrição da oferta de emprego

Location: Hollywood Park, San Antonio, TX — 16308 San Pedro Ave, San Antonio, TX 78232

Reports To: District Manager / Regional Operations Director

Employment Type: Full-Time

Department: Store Operations

About the Role

Premier1 Auto Care's Hollywood Park location (#281), located at 16308 San Pedro Ave, San Antonio, TX 78232, is a high-volume automotive service center seeking an experienced General Manager to lead daily operations. This role is responsible for driving shop performance, managing workflow across the bay, and building a motivated, high-performing team of Automotive Technicians and Service Advisors. The ideal candidate thrives in a fast-paced environment and has a proven track record of leading teams in high-volume automotive service settings.

Key Responsibilities

Team Leadership & Culture

• Partner with the company Recruiter to source and hire Automotive Technicians and Service Advisors; lead onboarding, training, and ongoing development once hired

• - Set clear performance expectations and coach team members to meet them

• - Foster a positive, accountable, and high-energy shop culture

• - Conduct regular one-on-ones, team meetings, and performance reviews

• - Resolve staff conflicts and performance issues promptly and fairly

Workflow & Operations Management

• Manage daily bay scheduling and technician workload to maximize throughput without sacrificing quality

• - Monitor car count, cycle times, and bay utilization; proactively address bottlenecks

• - Ensure proper triage and prioritization of vehicles during peak volume periods

• - Maintain shop readiness — equipment, parts availability, and staffing aligned to demand

• - Partner with Service Advisors to ensure smooth customer handoffs and accurate write-ups

Business Performance

• Own store-level P&L, including revenue, labor, parts costs, and profitability targets

• - Track and report on KPIs: car count, average repair order (ARO), technician efficiency, advisor close rate, and customer satisfaction

• - Develop and execute action plans to hit sales and productivity goals

• - Manage inventory levels and vendor relationships

Customer Experience

• Ensure every customer interaction reflects Premier1's standards for honesty, transparency, and service quality

• - Handle escalated customer concerns and service issues

• - Support Service Advisors in delivering accurate estimates and clear communication

Compliance & Safety

• Enforce safety protocols and maintain a clean, organized, OSHA-compliant shop

• - Ensure compliance with company policies and local/state automotive regulations

Qualifications

• 3+ years of experience in a General Manager, Shop Manager, or Store Manager role within automotive service, tire, or quick-lube retail

• - Proven experience managing high-volume shops (high daily car count, multiple bays, fast-paced environment)

• - Demonstrated success leading and motivating teams of Technicians and Service Advisors

• - Strong understanding of shop workflow management, bay scheduling, and labor optimization

• - Solid grasp of automotive service P&L management and KPI tracking

• - Excellent leadership, coaching, and conflict-resolution skills

• - Strong customer service orientation with the ability to de-escalate and resolve issues

• - Proficiency with shop management software (e.g., Tekmetric, Mitchell 1, or similar)

• - ASE certification a plus, but not required for this role

• - Valid driver's license with a clean driving record

What Success Looks Like in the First 90 Days

• Full understanding of current team strengths, staffing gaps, and workflow pain points

• - Improved bay-to-technician scheduling that reduces wait times and increases daily car count

• - Established rhythm of team check-ins and performance coaching

• - Meeting or exceeding baseline KPI targets (ARO, car count, CSAT)

What We Offer

• Competitive base salary + performance-based bonus

• - Health/dental/vision benefits

• - PTO policy

• - 401(k) or retirement plan

• - Career growth opportunities within a growing multi-location organization

Premier1 Auto Care is an Equal Opportunity Employer.