General Manager – Guest Experience & Center Ops Leader

Lucky Strike Entertainment; Roselle (IL); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Wellness resources

401(k) Plan

Employee Stock Purchase Program

Employee Assistance Program

Vacation & Holidays

Discounts (Bowling & Waterpark)

Job summary

Lucky Strike Entertainment in Roselle, IL is seeking a General Manager to own the guest experience, the team, the financials, and the culture of your center, leading from the floor and creating a place guests genuinely want to return to.

You will lead all center operations—bowling, arcade, food and beverage, bar, and events—drive daily sales through guest engagement and marketing, and build high-performing teams with accountability and hospitality.

Qualifications

• Significant leadership experience in a high-volume, guest-focused venue.
• Proven track record of driving sales growth and hitting financial targets.
• Full P&L fluency including budgeting, forecasting, labor optimization, and cost control.
• Experience building and developing leadership teams from the ground up.

Responsibilities

• Lead all center operations across bowling, arcade, food and beverage, bar, and events.
• Drive daily sales through direct guest engagement, events, and marketing initiatives.
• Build and develop high-performing teams across departments with accountability and hospitality.
• Set performance expectations and hold teams to consistent results across sales, operations, and guest satisfaction.
• Own full P&L performance including labor, COGS, inventory, and cost controls.
• Keep facilities and spaces clean, operational, and guest-ready at all times.

Skills

Leadership experience

Sales growth

P&L fluency

Team development

Floor presence

Flexible schedule

Job description

Lucky Strike Entertainment in Roselle, IL is seeking a General Manager to own the guest experience, the team, the financials, and the culture of your center, leading from the floor and creating a place guests genuinely want to return to.

You will lead all center operations—bowling, arcade, food and beverage, bar, and events—drive daily sales through guest engagement and marketing, and build high-performing teams with accountability and hospitality.