General Manager

May River Recruiting; Tulsa (OK); On-site; USD 110,000 - 170,000; Full time

Job summary

May River Recruiting seeks a General Manager to lead our Tulsa branch’s HVAC, electrical, and plumbing operations. You will drive daily operations, ensure safety and quality, manage budgets and P&L, and mentor a team of supervisors and technicians.

The GM will collaborate with sales, service delivery, and vendors, set strategic goals, and expand market share while maintaining exceptional customer satisfaction through data-driven decisions and process improvements.

Qualifications

• Experience leading cross-functional teams in home services or field operations.
• Strong financial acumen with budget, forecast, and P&L ownership.
• Proven ability to recruit, mentor, and develop managers and staff.
• Excellent communication and stakeholder management.

Responsibilities

• Oversee daily operations across HVAC, electrical, and plumbing divisions.
• Ensure compliance with safety standards and company policies.
• Develop and implement SOPs to optimize efficiency and quality.
• Recruit, train, and evaluate department managers, technicians, and staff.
• Drive growth through strategic planning and client relationships.

Skills

Operational leadership

P&L management

Data-driven decisions

Interpersonal skills

Leadership

Education

Bachelor's degree in Business Administration or related field

HVAC/R license

Electrical license

Plumbing license

Job description

The General Manager (GM) will oversee and lead our operations in the HVAC, electrical, and plumbing sectors. The GM will be responsible for managing daily business operations, ensuring customer satisfaction, driving growth, and leading cross-functional teams. This role requires deep industry knowledge, strong leadership skills, and the ability to strategically manage and grow all service lines offered within the branch (HVAC, Electrical, Plumbing, as applicable). Reports directly to the Region Manager and is accountable for the full P&L performance of the branch

Essential Functions & Responsibilities:

Operational Management:

• Oversee daily operations across HVAC, electrical, and plumbing divisions.
• Ensure compliance with industry regulations, safety standards, and company policies.
• Develop and implement SOPs to optimize efficiency, quality, and safety.
• Recruit, train, mentor, and evaluate department managers, technicians, and support staff.
• Foster a high-performance culture focused on accountability, teamwork, and continuous improvement.
• Ensure adequate staffing levels and effective scheduling.
• Develop and manage budgets, P&L statements, forecasts, and financial targets.
• Analyze financial reports to identify areas for improvement.
• Implement cost control measures without compromising service quality.

Sales & Business Development:

• Collaborate with the sales and marketing teams to drive growth and customer acquisition.
• Identify new business opportunities, partnerships, and markets.
• Build and maintain strong relationships with clients, vendors, and suppliers.

Customer Experience:

• Ensure exceptional service delivery and client satisfaction.
• Handle escalated customer concerns and ensure timely resolution.
• Monitor service quality and implement improvements based on feedback.

Strategic Planning:

• Set short- and long-term goals aligned with company objectives.
• Develop local business strategies to meet growth objectives and execute regional initiatives.
• Lead initiatives for expansion, technology adoption, and process improvement.

Requirements:

• Proven track record in operational leadership, P&L management, and team development.
• Strong financial acumen and data-driven decision-making.
• Excellent interpersonal, communication, and leadership skills.
• Ability to travel locally for customer site visits, vendor meetings, and occasional corporate/regional meetings.

Preferred Qualifications

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• 5-10 years of progressive leadership experience in HVAC, Electrical, Plumbing, or related industries, including prior general management responsibility.
• HVAC/R license, Electrical or Plumbing license (or knowledge of licensing requirements).
• Prior general leadership in a home services company.

This position description is intended to be dynamic and subject to change. Position requirements and essential functions may be altered from time to time based upon the needs of the organization and department. This position may be required to execute special projects or other related duties on occasion.