General Manager - Fast-Casual Dining Leader & Guest Experience

Freddy's Frozen Custard & Steakburgers; Odessa (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

Freddy's Frozen Custard & Steakburgers in Odessa, TX is seeking a General Manager to oversee all restaurant operations, including financial performance, product production, inventory, personnel, sales, and marketing. You will ensure the restaurant runs within owner/franchisor guidelines while building a team that delivers a standout guest experience daily.

You will lead with heart, run a tight operation, and work with the District Manager to develop the game plan, ensure guest service standards,

Qualifications

• 5+ years of restaurant management experience, preferably in quick-service or fast-casual.
• Proven ability to manage P&L, inventory, scheduling, and labor costs.
• Strong leadership, communication, and team-development skills.

Responsibilities

• Oversee and manage all areas of the restaurant and make final decisions on matters of importance.
• Ensure all PRIDE systems and routines are built into day-to-day operations.
• Develop and achieve the restaurant's game plan in partnership with your District Manager (DM).
• Ensure guest service in all areas meets company standards.
• Respond promptly to guest complaints and take appropriate action to resolve problems and maintain satisfaction.
• Build relationships with the local chamber of commerce, schools, and community groups to drive restaurant sales.
• Recruit, train, and develop assistant managers and hourly team members through orientations, ongoing feedback, clear performance expectations, and performance reviews.
• Create effective management and crew schedules so every day part and sales volume is properly staffed.
• Manage the restaurant P&L to maximize profit by controlling COGS, labor, and controllable (semi-fixed) expenses.
• Maintain compliance with all company standards, policies, and procedures, including food safety and cleanliness.
• Foster a positive, cooperative work environment that supports morale, productivity, and efficiency.
• Perform other duties as requested by the DM.

Skills

P&L management

Inventory control

Staff development

Leadership

Guest service

Communication

Flexible schedule

Job description

Freddy's Frozen Custard & Steakburgers in Odessa, TX is seeking a General Manager to oversee all restaurant operations, including financial performance, product production, inventory, personnel, sales, and marketing. You will ensure the restaurant runs within owner/franchisor guidelines while building a team that delivers a standout guest experience daily.

You will lead with heart, run a tight operation, and work with the District Manager to develop the game plan, ensure guest service standards,