Guest-Experience Led General Manager

Freddy's Frozen Custard & Steakburgers; United States; On-site; USD 60,000 - 85,000; Full time

Job summary

Freddy's Frozen Custard & Steakburgers in the United States is seeking a General Manager who models hospitality, leads with integrity, and develops high‑performing teams to deliver exceptional guest experiences while driving sales and profitability.

As a General Manager you will lead operations, manage staffing and budgets, ensure quality standards, and foster a positive, engaging workplace. The role requires a strong customer‑service orientation and the ability to coach a diverse team.

Qualifications

• Proven commercial awareness and confidence in decision‑making.
• Superior leadership and team-building abilities; ability to coach and motivate diverse teams.
• Strong communication skills, emotional intelligence and conflict‑resolution capabilities.
• Resourcefulness and problem‑solving skills; initiative and a self‑starting work ethic.

Responsibilities

• Lead the Team & Build Culture: Model Freddy’s values, recruit, train and develop a high‑performing team; coach and appraise staff; build a succession plan.
• Drive Results & Manage Operations: Meet sales and profit goals through labor, inventory and guest experience management; oversee in-store operations.
• Develop the Team: Utilize training materials, perform line and manager duties, motivate staff to hit sales goals.
• Ensure Quality & Compliance: Maintain a clean, safe restaurant; pass audits; uphold GPS and safety regulations.
• Financial Oversight: Monitor budgets and records; control prime costs by scheduling and purchasing; minimize waste.
• Guest Focus & Recovery: Address customer complaints to recover loyalty and satisfaction.
• Adapt & Execute: Handle fast-paced situations; stay adaptable to new tech and concepts; work extra hours as needed.
• Performance Metrics & Expectations: Work a minimum of 45 hours/week; meet KPIs and report progress.

Skills

Leadership

Team Building

Communication

Problem Solving

Budgeting

IT Systems

Guest Service

Tools

Scheduling Software

Spreadsheets

POS System

Job description

Freddy's Frozen Custard & Steakburgers in the United States is seeking a General Manager who models hospitality, leads with integrity, and develops high‑performing teams to deliver exceptional guest experiences while driving sales and profitability.

As a General Manager you will lead operations, manage staffing and budgets, ensure quality standards, and foster a positive, engaging workplace. The role requires a strong customer‑service orientation and the ability to coach a diverse team.