General Manager, DMC USA

Intrepid Experience; Golden, Northern (CO, KY); Hybrid; USD 115,000 - 125,000; Full time

Benefits offered by this job

Flexible work arrangements

Free Intrepid trip annually

Family discounts and friend perks

Additional annual leave (4 weeks)

Parental leave (10 weeks)

Professional development & mentoring

Volunteer leave (20 hours)

Employee Assistance Program

Job summary

Intrepid Travel in Golden, Colorado is seeking an experienced General Manager, DMC USA to lead our USA operations across Intrepid, Wildland Trekking, and Urban Adventures. This is a key leadership role with the opportunity to shape growth and market position while building and leading a high-performing team across one of our most important markets.

The GM will implement long-term strategic plans while overseeing day-to-day business, with a strong emphasis on people leadership.

Qualifications

• Senior management experience; company or country leadership experience preferred.
• Proven senior leadership with direct accountability for a multidisciplinary team.
• Excellent written and spoken English.
• Experience in tourism or operations-, sales-, or customer-focused industry.

Responsibilities

• Lead and shape growth in the US market across multiple brands (Intrepid, Wildland Trekking, Urban Adventures).
• Oversee day-to-day business with a strong emphasis on people leadership and building a high-performing team.
• Develop and retain leadership talent across the region and collaborate with global teams.
• Drive profitability, ensure exceptional products for partners, and manage risk and compliance.

Job description

Application Close Date: 16th of September, 2026

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. We've been creating positive change through the joy of travel since 1989, and we’re proud to be a certified B Corp with 1000s of experiences in over 100 countries.

We are Intrepid

We are looking for an experienced and dynamic General Manager, DMC USA to lead ourDestination Management Companyacross Intrepid, Wildland Trekking, and Urban Adventures in the United States. This is a key leadership role with the opportunity to shape our growth and market position while building and leading a high-performing team across one of our most important markets.

The GM will implement long-term strategic plans while overseeing the day-to-day business, with a strong emphasis onpeopleleadership. This includes building, coaching, andretaininga high-performing leadership team, as well as fostering a connected and engaged field workforce of leaders, guides, and crew across a large and diverse country.

The successful candidate willbe responsible fordriving growth and positioning the Intrepid and Wildland brands in our key US markets and destinations, including national parks from coast to coast. They will enable the company to achieve its goals by developing new business, driving sales growth, ensuring profitability, delivering exceptional products to our partners, and developing a high-performing team across the region.

Reporting to the President, Americas, this role will work closely with the General Manager, DMC Canada and collaborate with other GMs and the global business to achieve broader strategic goals and results.

This is an onsite role based in our Golden, Colorado office, with a requirement to work in the office five days per week.

The salary range for this position is $115,000–$125,000 USD annuallybased on experience, plussome excellentperksand benefits.

A passion for travel is a must-have! With it you’ll bring:

Strong knowledge of managing ground operations in the United States, including national parks, wilderness, and multi-day active products.

Strong knowledge of the U.S. adventure and experiential travel market, key destinations, and trade partners.

Minimum of senior management experience; company or country management experience preferred.

Proven senior leadership experience with direct accountability for a multidisciplinary team, including leading leaders (managers of managers).

Demonstrated ability to seta clear visionand direction, translate strategy into team priorities, and hold people accountable for outcomes.

High level of financial literacy and proven commercial and strategic decision-making skills.

Proven understanding of risk and incident management in outdoor and remote environments.

Working knowledge of U.S. tourism regulations, including federal land agency permitting (NPS Commercial Use Authorizations, USFS and BLMspecial usepermits), state seller-of-travel registrations, and federal and state employment law.

Experience integratingacquiredbusinesses, brands, and teams is highly regarded.

Excellent written and spoken English.

Experience in tourism oran operations-, sales-, or customer-focused industry.

Please note

We recognise that AI use in applications is becoming more common. We review applications carefully, so if you choose to use AI, please do so thoughtfully and include something personal - it really makes a difference.

Due to the volume of applications we receive, we may not be able to provide individual feedback to every applicant.

We also reserve the right to close this advert earlier if we receive a high volume of applications.

Our people reflect the diversity of our customers and the communities we visit:

Intrepid is made up of 71 nationalities in over 30 countries, and werecognisethat diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.

Rewarding and developing our people is important to us, some of our work perks include:

• Flexible work arrangements,work-from-home and the ability to 'work from anywhere' 4 weeks a year
• A free Intrepid trip every year, plus generous discounts for families, and close friends
• 5 extra days of leave a year for use on Intrepid trips
• A minimum of10 weekspaid parental leave for all parents, and other additional leave provisions.
• Access to e-learning platforms, professionaldevelopmentand mentor programs
• 20 hours of volunteer leave every year to use on causes most important to you
• Employee Assistance Program, a 24/7 service that offers counselling for you and your family

We are Real. Together. Ambitious. Impactful.These are our values and to us they're more than just words, they are the pillars of our success and every dayit'sour people and the work they do thatbringthem to life.

We aim to ensurediversity, equity, and inclusion stay part of our recruitment process. If you require anyreasonableadjustmentto participate in therecruitment process, please contact us at [e-mail] your name, location, and what yourequire, we will then be in touch to support your application.

Application Close Date: 16th of September, 2026