Deputy Operations Manager, California

Intrepid Experience; California; On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Flexible work options

Generous discounts on trips

Volunteer leave opportunities

Learning & Development programs

Access to Employee Assistance Program

Job summary

An established industry player in adventure travel is seeking a Deputy Operations Manager to oversee and enhance the performance of their Sierra trips. This full-time role is essential for ensuring high standards in operations and guest experiences. The ideal candidate will possess extensive knowledge of the Sierra region, strong communication skills, and a passion for adventure travel. This innovative firm values diversity and offers a supportive environment where employees can thrive. Join a team that is dedicated to creating unforgettable hiking adventures while promoting sustainability and community conservation.

Qualifications

• Experience in the travel industry as a tour leader or guide.
• Strong written and verbal communication skills in English.

Responsibilities

• Manage the overall performance of Sierra trips and branch operations.
• Serve as the main point of contact for field staff and operations teams.

Skills

Communication Skills

Supervisory Skills

Organizational Skills

Knowledge of Sierra National Parks

Ability to lift up to 20 pounds

Education

Wilderness First Responder Certification

CPR Certification

Epi Certification

Tools

Google Drive

Microsoft Office/Excel

Salesforce

Job description

At Wildland Trekking, our mission is to be a global leader in adventure travel by providing exceptional hiking adventures in a responsible and sustainable way, which promotes the conservation of both natural and human communities.

We offer small group, multi-day backpacking, llama/mule supported trips, day hikes, car-camping basecamp style, and inn-based hiking trips for adults and families looking to experience unforgettable hiking vacations in majestic landscapes. Guests can expect delicious meals and extraordinary guides who can turn a great get-away into an unforgettable, inspiring adventure.

The world needs more Intrepid people:

The Deputy Operations Manager plays a pivotal role in the successful and profitable running of Intrepid & Wildland Trekking Co. trips to the standards stipulated by Intrepid and Wildland Trekking’s policies and practices. The position provides the main point of contact for field staff working in the CA/Sierra branch as well as the Operations teams. The Deputy Operations Manager is responsible for the overall performance of Sierra trips, including maintaining and operating a branch warehouse location, and performing business administrative duties related to the branch. In addition, this role supports the contracting, reservations, sales, and other functions for the branch. They may also be required to undertake additional duties occasionally that fall outside the scope of these responsibilities, depending on business needs.

This is a Full-Time Contract Position based out of our office in Mariposa, CA, from 1st of March until 15th of October, 2025.

Some of the experience you’ll bring with you may include:

1. Extensive knowledge of the field area; Yosemite, Sequoia Kings Canyon, John Muir Trail, Lassen, Lost Coast trail, Inyo National Forest, Sierra National Forest, Trinity Alps Wilderness, and more.
2. Experience in the travel industry, preferably as a tour leader or guide, with strong written and verbal communication skills in English.
3. Proficiency in Google Drive, Microsoft Office/Excel, and CRM systems (Salesforce preferred).
4. Office duties required, ability to lift up to 20 pounds and work at a computer station up to 40 hours per week.
5. Strong supervisory, facilitation, and organization skills.
6. Must meet company and DOT driving requirements, maintain a valid Driver’s License (minimum age 21), hold current Wilderness First Responder, CPR, and Epi certifications, and successfully pass background checks and pre-employment drug screens, including availability for random drug testing.

Our people reflect the diversity of our customers and the communities we visit:
Intrepid and Wildland Trekking is made up of 58 nationalities across 46 countries, and we recognize that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. At Intrepid, ensuring diversity, equity, and inclusion is an important part of our recruitment process. If you require a reasonable adjustment to submit your application, please email [e-mail] with your name, location, and the adjustments you need; we will then be in touch to support your application.

Rewarding and developing our people is important to us; some of our work perks include:
• Flexible work options, such as work-from-home options and the ability to 'work from anywhere' 4 weeks a year
• Generous discounts on Intrepid trips for families and close friends
• The opportunity to give back to causes important to you, with Volunteer leave opportunities and purpose activities
• Learning & Development programs, e-learning platforms, and professional development
• Access to an Employee Assistance Program, a 24/7 service that offers counseling for you and your family.

We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words; they are the pillars of our success and every day it's our people and the work they do that bring them to life.