Sales Consultant

Intrepid Travel; Denver (CO); Hybrid; USD 48,000 - 62,000; Full time

Benefits offered by this job

Flexible work arrangements

Work-from-home

Work from anywhere (4 weeks/year)

Free Intrepid trip annually

Family discounts

Extra leave (5 days)

10 weeks parental leave

E-learning & mentor programs

Volunteer leave (20 hours)

Employee Assistance Program

Job summary

Intrepid Travel is seeking a Sales Consultant for the North America team. The role blends sales and customer service across phone, email, live chat, and social media in a fast-paced contact-center setting. You will maximize bookings, build product knowledge, and manage each booking with care while meeting targets.

Based in Toronto, ON or Golden, CO, the position is hybrid with three days in the office weekly. Expect a rotating 7-day schedule with shifts 9:00 AM–8:00 PM EST, weekends included.

Qualifications

• Experience in sales and/or customer service, with a proven ability to connect with people, understand their needs, and convert enquiries into bookings.
• Confidence working towards targets and KPIs - you're results-driven and love celebrating wins.
• Strong communication skills in spoken and written English, with experience handling customer interactions via phone, email, and live chat.
• Solid computer skills, including Microsoft Office, CRM systems (ideally Salesforce), and travel booking platforms.
• Great attention to detail and strong organizational skills to ensure accuracy in bookings and customer files.
• A collaborative, team-focused attitude, ideally with personal or professional travel experience and/or experience in the travel industry.

Responsibilities

• Maximize sales and deliver exceptional service to customers and agents.
• Develop deep product knowledge to accurately quote and book travel.
• Ensure every booking is managed with care, accuracy, and attention to detail.

Skills

Sales experience

Customer service

KPI driven

English communication

CRM systems

Travel booking platforms

Detail oriented

Team collaboration

Travel industry knowledge

Tools

Salesforce

Microsoft Office

Job description

Are you ready to help people plan adventures they’ll talk about for years to come? We’re looking for a Sales Consultant to join our team in North America.

At Intrepid, we believe the journey starts the moment someone reaches out. Our Sales Consultants are at the heart of that connection, supporting travellers and agent partners every step of the way, from the first enquiry to departure day.

This is a contact centre environment where you'll handle a mix of sales and customer service interactions across phone, email, live chat, and social media. If you thrive in a fast-paced setting, love hitting targets, and enjoy building connections with people, this could be your next move. You’ll be responsible for maximizing sales and delivering exceptional service, developing deep product knowledge, and ensuring every booking is managed with care, accuracy, and attention to detail.

What you need to know:

This is a full-time, permanent role based in our Toronto, ON or Golden, CO office on a hybrid basis, with the expectation of working from the office 3 days per week. You’ll work a rotating roster across 7 days, with shifts scheduled between 9:00 AM EST and 8:00 PM EST, including weekends.

The starting salary for this position is $58,450 CAD (or $24.00 USD per hour for US-based candidates), plus a comprehensive benefits package and a range of awesome perks.

Some of the experience you’ll bring with you may include:

• Experience in sales and/or customer service, with a proven ability to connect with people, understand their needs, and convert enquiries into bookings.
• Confidence working towards targets and KPIs - you're results-driven and love celebrating wins.
• Strong communication skills in spoken and written English, with experience handling customer interactions via phone, email, and live chat.
• Solid computer skills, including Microsoft Office, CRM systems (ideally Salesforce), and travel booking platforms.
• Great attention to detail and strong organizational skills to ensure accuracy in bookings and customer files.
• A collaborative, team-focused attitude, ideally with personal or professional travel experience and/or experience in the travel industry.

Please note

• We recognise that AI use in applications is becoming more common. We review applications carefully, so if you choose to use AI, please do so thoughtfully and include something personal - it really makes a difference.
• Due to the volume of applications we receive, we may not be able to provide individual feedback to every applicant.
• We also reserve the right to close this advert earlier if we receive a high volume of applications.

Our people reflect the diversity of our customers and the communities we visit:

Intrepid is made up of 71 nationalities in over 30 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.

Rewarding and developing our people is important to us, some of our work perks include:

• Flexible work arrangements, work-from-home and the ability to 'work from anywhere' 4 weeks a year
• A free Intrepid trip every year, plus generous discounts for families, and close friends
• 5 extra days of leave a year for use on Intrepid trips
• A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.
• Access to e-learning platforms, professional development and mentor programs
• 20 hours of volunteer leave every year to use on causes most important to you
• Employee Assistance Program, a 24/7 service that offers counselling for you and your family

We are Real. Together. Ambitious. Impactful.

These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.

We aim to ensure diversity, equity, and inclusion stay part of our recruitment process. If you require any reasonable adjustment to participate in the recruitment process, please contact us at [e-mail] with your name, location, and the adjustments you require, we will then be in touch to support your application.