General Manager & Director, Commercial Strategy

Ladders; New York (NY); Hybrid; USD 240,000 - 264,000; Full time

Benefits offered by this job

Hybrid work model

Health benefits

401(k) plan with company match

Generous paid time off

Professional development opportunities

Job summary

Ladders is seeking a General Manager & Director of Commercial Strategy to own the commercial strategy and drive the financial performance of a core business line. You will lead monetization, pricing, packaging, and expansion initiatives, translating data into actionable decisions across marketing, operations, and leadership teams.

The role requires deep P&L ownership experience, strong analytical skills, and a proven ability to influence across functions to achieve growth and profitability.

Qualifications

• 10+ years of experience in a P&L ownership role.
• Experience as a co-founder, General Manager, or business owner responsible for revenue and growth.
• Experience in SaaS, fintech, B2B services, or complex operational environments preferred.
• High business and financial acumen with fluency in P&L, unit economics, and pricing strategies.
• Proven ability to set and execute commercial strategy across functions.
• Strong analytical skills and familiarity with data tools like Excel and SQL.
• Record of leading cross-functional initiatives through influence rather than direct authority.

Responsibilities

• Own the business line and its financial outcomes as the directly responsible individual.
• Drive customer acquisition and monetization strategies aligned with defined ideal customer profiles.
• Oversee pricing, packaging, and expansion of new paid services.
• Ensure gross-margin break-even on cost-to-serve while maintaining service quality.
• Direct execution of key initiatives across Marketing and Operations.
• Represent the business line in leadership forums, grounding discussions in data and financial impact.
• Build cross-functional operating systems to align partners and stakeholders.

Skills

P&L ownership

Co-founder experience

Cross-functional leadership

Data-driven decision making

Excel

SQL

Pricing strategy

Tools

Excel

SQL

Job description

For our client, we are seeking a General Manager & Director, Commercial Strategy to join the team of a leader in the Business Services space.

This role will own the commercial strategy and financial performance for a core business line, with a strong focus on growth, monetization, and unit economics. The ideal candidate will bring deep P&L ownership experience and the ability to translate data into actionable decisions across marketing, operations, and leadership teams. This is a highly cross-functional leadership role that will shape pricing, packaging, and expansion opportunities while ensuring the business delivers both strong customer outcomes and disciplined financial results.

Location: New York, NY – US based candidates only, no visa sponsorship available

Compensation: $240,000 — $263,500 annually

Responsibilities

• Own the business line and its financial outcomes as the directly responsible individual
• Drive customer acquisition and monetization strategies aligned with defined ideal customer profiles
• Oversee pricing, packaging, and expansion of new paid services
• Ensure gross-margin break-even on cost-to-serve while maintaining service quality
• Direct execution of key initiatives across Marketing and Operations
• Represent the business line in leadership forums, grounding discussions in data and financial impact
• Build cross-functional operating systems to align partners and stakeholders

Qualifications

• Minimum 10 years of professional experience in a business line or P&L ownership role
• Demonstrated experience as a co-founder, General Manager, or business owner responsible for revenue and growth
• Experience in SaaS, fintech, B2B services, or complex operational environments preferred
• High business and financial acumen with fluency in P&L, unit economics, and pricing strategies
• Proven ability to set and execute commercial strategy across functions
• Strong analytical skills and familiarity with data tools like Excel and SQL
• Record of leading cross-functional initiatives through influence rather than direct authority

Benefits

• Hybrid work model with flexibility in location
• Comprehensive health benefits including medical, dental, and vision
• 401(k) plan with company match to support retirement savings
• Generous paid time off policy to promote work-life balance
• Professional development opportunities to enhance skills and career growth

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.