General Manager & Director, Product

Ladders; New York (NY); Hybrid; USD 240,000 - 264,000; Full time

Benefits offered by this job

Hybrid work model

Comprehensive health benefits

401(k) match

Generous PTO

Professional development opportunities

Job summary

Ladders, headquartered in New York, NY, seeks a General Manager & Director, Product to own a major business line with direct accountability for financial performance, growth, and cross-functional execution.

The role blends general management, product strategy, and operational leadership with a strong focus on scaling revenue while preserving service quality and margin discipline. The candidate will align teams and translate strategy into measurable outcomes.

Qualifications

• 10+ years of experience in a business line or P&L ownership role.
• Experience as a co-founder, General Manager, or business owner responsible for revenue and growth.
• Experience in SaaS, fintech, B2B services, or complex operational environments.
• Strong business and financial acumen with fluency in P&L, unit economics, and pricing strategies.
• Proven ability to set and execute commercial strategy across functions.
• Strong analytical skills with familiarity in data tools like Excel and SQL.
• Record of leading cross-functional initiatives through influence rather than direct authority.

Responsibilities

• Own the payroll business and its financial outcomes as the DRI.
• Grow revenue focusing on LTV and ARPC.
• Develop and execute the commercial strategy for customer acquisition and partnerships.
• Manage monetization, pricing, and packaging strategies for new services.
• Ensure gross-margin break-even on cost-to-serve while maintaining service quality.
• Drive cross-functional execution of payroll initiatives across departments.
• Represent the business in leadership forums, grounding discussions in data and financial impact.

Skills

P&L ownership

Cross-functional leadership

Pricing strategies

Excel

SQL

Revenue growth

Tools

Excel

SQL

Job description

For our client, we are seeking a General Manager & Director, Product to join the team of a leader in the Business Services space. This leader will own a major business line with direct accountability for financial performance, commercial growth, and cross-functional execution. The role blends general management, product strategy, and operational leadership, with a strong focus on scaling revenue while maintaining service quality and margin discipline. The right candidate will serve as a senior business leader who can align teams, make data-driven decisions, and translate strategy into measurable outcomes.

Location: New York, NY - US based candidates only, no visa sponsorship available

Compensation: $240,000 – $263,500 annually

Responsibilities

• Own the payroll business and its financial outcomes as the directly responsible individual (DRI)
• Orient the business around LTV and ARPC growth, contributing to overall revenue growth
• Develop and execute the commercial strategy for customer acquisition and partnerships
• Manage monetization, pricing, and packaging strategies for new services
• Ensure gross-margin break-even on cost-to-serve while maintaining service quality
• Drive cross-functional execution of payroll initiatives across various departments
• Represent the business in leadership forums, grounding discussions in data and financial impact

Qualifications

• Minimum 10 years of professional experience in a business line or P&L ownership role
• Demonstrated experience as a co-founder, General Manager, or business owner responsible for revenue and growth
• Experience in SaaS, fintech, B2B services, or complex operational environments preferred
• High business and financial acumen with fluency in P&L, unit economics, and pricing strategies
• Proven ability to set and execute commercial strategy across functions
• Strong analytical skills with familiarity in data tools like Excel and SQL
• Record of leading cross-functional initiatives through influence rather than direct authority

Benefits

• Hybrid work model with flexibility in work location
• Comprehensive health benefits including medical, dental, and vision coverage
• 401(k) plan with company match to support retirement savings
• Generous paid time off policy to promote work-life balance
• Professional development opportunities to enhance skills and career growth

Our client is an equal opportunity employer.