Community Association Manager

Associa; Carmel (IN); Sur place; USD 55 000 - 75 000; Plein temps

Résumé du poste

Associa in Carmel, IN seeks an experienced Community Association Manager handling boards, homeowners, and vendor coordination. You will attend board meetings, perform inspections where needed, and ensure accurate management reports and notices are prepared in a timely manner.

The role requires strong Microsoft Office skills, knowledge of HOA operations, excellent communication, confidentiality, and ability to coordinate with multiple stakeholders to keep communities well-governed and

Qualifications

• Proficiency in Microsoft Office products.
• Knowledge of communities/property/HOA operations.
• Understanding of HOA board roles and interfaces with homeowners.
• Proficiency in business correspondence (grammar, structure, punctuation, spelling).
• Proficiency in conflict resolution techniques.
• Strong customer service skills.
• Ability to maintain confidentiality and discretion.
• Self-motivated, proactive, detail oriented and a team player.
• Excellent time management and prioritization.
• Ability to keep workspaces organized and maintain documentation.
• Ability to interpret verbal and/or written instructions at a proficient level.
• Ability to work effectively with multiple stakeholders.

Responsabilités

• Travel to client associations to attend board meetings, perform inspections, and attend community events as needed.
• Prepare agendas, update management reports, and compile Board meeting packages.
• Prepare annual disclosures, notices, and financial statement packages for homeowners; mail as required.
• Update homeowner and association information in systems and shared files.
• Coordinate inspections of facilities and arrange follow-up actions.
• Supervise operations of the Association per management agreement and policies.
• Liaise with the Association Board and homeowners as needed.
• Perform administrative duties requested by the Board in line with the management agreement.
• Ensure management tools (calendars, action items, budgets) are developed and used effectively.
• Review monthly financial reports and submit summaries to the Board.
• Provide recommendations to the Board on major capital expenditures.
• Oversee ARB applications and on-site inspections.
• Monitor delinquency rates and collections for accounts.
• Keep the Board informed of legal actions involving the Association.
• Maintain unit and contract files related to operations.
• Manage vendors and procurement, including performance evaluations.

Connaissances

MS Office

HOA knowledge

Board liaison

Professional communication

Conflict resolution

Customer service

Confidentiality

Time management

Organization

Team player

Stakeholder coordination

Multitasking

Outils

Microsoft Office

Description du poste

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

• Travel to client associations in order to attend board meetings, perform inspections, conduct walk-throughs and attend community events as needed and per the management agreement.
• Prepare agendas, update management reports, and compile documents and copies for Board meeting packages.
• Prepare annual disclosure packages, annual meeting notifications, and annual financial statement packages for all homeowners and arrange bulk mailing of same within the time frames set by state statute or governing documents.
• Update homeowner and association information in C3 and shared files.
• Coordinate and/or oversee inspection of building facilities and/or common area, and arrange appropriate follow up actions as required.
• Supervise the operation and administration of the Association in accordance with management agreement and the Association's policies and procedures.
• Act as or oversee the primary liaison with the Association Board of Directors and homeowners as needed.
• Perform/direct administrative and management duties as requested by the Board of Directors and in accordance with the management agreement.
• Ensure Associa community management tools are being effectively developed and utilized such as annual calendar, action item list, resolution worksheets, timed agendas, RFP matrixes, committee charters, procurement procedures, FY operating budget, etc.
• Review monthly financial reports and ensure management summary is submitted to the association Board of Directors.
• Provide and/or oversee recommendations to the Association Board of Directors and committees regarding major capital expenditures as required to maintain the desired community appearance and operation.
• Oversee ARB (Architectural Review Board) application processing and perform on-site community inspections as necessary.
• Monitor corporate and client delinquency rates and collections process for account portfolio.
• Ensure Board of Directors is aware of legal actions involving the Association.
• Maintain unit and contract files relating to the operations of the Association.
• Manage routine and special project vendors including procurement as well as performance evaluation as contracted.

Requirements

• Proficiency in Microsoft Office products (Word, Excel, Outlook, etc.).
• Knowledge of communities/property/real estate and homeowners associations.
• Knowledge of the role of the association board, the Community Association Manager, and how those roles interface with the requests of homeowners.
• Proficiency in typical business correspondence (grammar, structure, punctuation, spelling, etc.).
• Proficiency in conflict resolution techniques.
• Professional customer service skills.
• Ability to maintain confidentiality and discretion in the performance of all duties and responsibilities.
• Self-motivated, proactive, detail oriented and a team player.
• Time management and time critical prioritization skills.
• Ability to keep workspaces organized and maintained.
• Ability to interpret verbal and/or written instructions at a proficient level.
• Ability to self-motivate, be proactive, detail oriented and successfully function as part of a team.
• Knowledge of company policies, procedures, and forms
• Partner with multiple stakeholders, for example assistant community managers, vendors, peers, clients.
• Must be able to work effectively with others in person and in group setting
• Must be able to prioritize, manage time, and meet deadlines.
• Must be able to communicate effectively and professionally on phone, email, and in-person.
• Must be able to operate general office equipment (copier, fax, phone systems, etc.).

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.