General Manager: Collision Repair Operations Leader

Crash-Champions-Collision-Repair-Team-1; Herndon (VA); On-site; USD 82,000 - 150,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus

5 Paid Holidays

Job summary

Crash Champions in Herndon, VA is seeking an operations leader to manage the front and back of shop from vehicle intake through delivery, ensuring high throughput, production quality and KPI performance.

You will assign repairs to technicians, oversee payroll and staffing, coach teammates, and coordinate daily with body technicians, collision estimator and parts managers to keep production moving and ensure accurate estimates.

Qualifications

• Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements for a variety of carriers.
• Aptitude in decision-making and problem solving.
• Ability to lead and work collaboratively with others to meet shared objectives.
• Demonstrated ability to meet deadlines and achieve successful results.
• Proficient knowledge and use of estimating software, CCC ONE Total Repair Software.
• Proficient with Computers and other technology.
• Valid driver’s license required.

Responsibilities

• Meet or exceed location revenue goals and other KPIs: Manage the front and back of shop from vehicle intake through delivery to ensure a high level of shop throughput, production quality and efficiency, such that the location meets or surpasses KPIs.
• Labor assignment and production management: Responsible for assigning repair jobs to Body Technicians and prioritizing vehicles for teardown or paint.
• Teammate support: Support teammates during peak times by receiving customers, checking-in vehicles and writing estimates as needed.
• Monitor and attain production goals and standards: Ensure all repairs are in line with Crash Champions and I-Car quality standards, all repairs are billed accurately and correctly, and back of shop PPE protocol is upheld for teammate safety.
• Complete shop payroll and staffing in a timely manner: Ensure production staff adheres to punch-in/out guidelines and flag-hour procedures for weekly payroll processing and manage staff PTO, vacation, or leave.
• Manage daily production flow: Communicate with team (Body Technicians, Collision Estimator, Parts Managers) to ensure production is moving as needed to meet delivery requirements.
• Write DRP complaint estimates (as needed): Write complete estimates after full disassembly and damage discovery, update CE’s estimates as needed, and lock final estimates.
• Team acquisition, coaching and development: Responsible for understanding all teammate position requirements, interviewing, and hiring the best candidates for roles based on skills and experience, and providing individual teammate performance coaching, feedback, and support for growth/progression opportunities.

Skills

Labor management

Leadership

Decision making

Problem solving

Estimating software

Computers/tech proficiency

Valid driver's license

Tools

CCC ONE Total Repair Software

Job description

Crash Champions in Herndon, VA is seeking an operations leader to manage the front and back of shop from vehicle intake through delivery, ensuring high throughput, production quality and KPI performance.

You will assign repairs to technicians, oversee payroll and staffing, coach teammates, and coordinate daily with body technicians, collision estimator and parts managers to keep production moving and ensure accurate estimates.