General Manager — Brand & Guest Experience Leader

Hyatt Corporation; Charlotte (NC); On-site; USD 180,000 - 240,000; Full time

Job summary

Hyatt Hotels Corporation is seeking a seasoned General Manager to lead operations at our Oklahoma City Sales Office in the United States. The GM will translate Hyatt's purpose into daily guest experiences, drive brand standards, and oversee a diverse team across departments, ensuring profitability and guest satisfaction.

You will develop a multi-year business strategy, optimize revenue, and maintain asset value while embracing technology and sustainability.

Qualifications

• Current General Manager or full-service Leadership Committee experience required.
• Experience leading hotel operations with a strong culture of colleague engagement.
• Solid financial and commercial acumen.
• Excellent interpersonal skills with the ability to relate to Ownership, Corporate, management, colleagues, clients and vendors.
• Creative mindset and entrepreneurial spirit; embraces experimentation and Hyatt Ways of Working.

Responsibilities

• Develop, execute, and evolve a multi-year property-level business strategy with focus on brand positioning.
• Maintain and build a positive relationship with property ownership on behalf of Hyatt.
• Understand data insights to inform strong business cases and decisions.
• Oversee financial reporting, forecasting, and planning for property departments.
• Optimize sales and revenue management to deliver long-term profitability.
• Lead the capital planning process and fund property improvements over time.
• Embrace technology and digital initiatives to drive performance.

Job description

Hyatt Hotels Corporation is seeking a seasoned General Manager to lead operations at our Oklahoma City Sales Office in the United States. The GM will translate Hyatt's purpose into daily guest experiences, drive brand standards, and oversee a diverse team across departments, ensuring profitability and guest satisfaction.

You will develop a multi-year business strategy, optimize revenue, and maintain asset value while embracing technology and sustainability.