Assistant General Manager - Tatte Wellesley

Tatte Bakery & Café; Wellesley (MA); On-site; USD 67,000 - 81,000; Full time

Benefits offered by this job

Competitive pay

Quarterly bonus program

Health, dental, and vision insurance

401(k) with company match

Paid vacation time

Flexible schedules with no late nights

Free meals and beverages during each

Free mental health support

Free Employee Assistance Program (EAP)

Growth potential

Job summary

Tatte Bakery & Café is seeking an Assistant General Manager in Wellesley, MA, to work with the General Manager in all café operations and hospitality. You will lead, train, and inspire a front-of-house team while upholding Tatte’s standards in service, quality, and guest experience.

The AGM partners with the Cafe Head Chef and Back of House to ensure smooth daily operations, maintain cleanliness and safety, and drive business results with a customer-first approach.

Qualifications

• Minimum 1 year of management experience in a high-volume restaurant environment.
• Ability to work under pressure in a fast-paced setting with evolving operations.
• Excellent verbal and written communication skills.
• Highly organized with strong attention to detail.
• High integrity and professionalism.
• High school diploma or equivalent required.

Responsibilities

• Lead with warmth, authenticity, and professionalism.
• Deliver exceptional guest experiences while upholding hospitality standards.
• Support recruiting, hiring, onboarding, and training of new team members.
• Identify and develop talent across the café.
• Support performance management and ongoing coaching.
• Maintain brand and visual standards and ensure operational execution.
• Lead teams through accountability and service excellence.
• Ensure food safety, sanitation, and compliance.
• Communicate and manage change related to new products and standards.
• Contribute to cost management and café administrative tasks.

Skills

Leadership

Communication

Organization

Integrity

Education

High school diploma or equivalent

Tools

Microsoft Office (Word, Excel, Outlook)

UltiPro

Toast POS

CrunchTime

TeamworX

Job description

Job Category: Cafe Front of House Team

Requisition Number: ASSIS001434

• Full-Time

Locations

Showing 1 location

Wellesley, MA 02482, USA

• Pay or shift range: $66,000 USD to $81,000 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

The Assistant General Manager (AGM) works alongside the General Manager to support all aspects of café operations while helping create a warm, authentic, and inspiring environment for both guests and team members. Assistant General Managers play an important role in leading daily operations, supporting team development, and ensuring exceptional hospitality and operational execution throughout the café.

Our Assistant General Managers work side by side with the Front of House team and in partnership with the Cafe Head Chef and Back of House team to uphold Tatte’s standards across hospitality, quality, service, and café performance. In the absence of the General Manager, the AGM assumes all GM responsibilities.

We are looking for leaders who are passionate about hospitality, thrive in fast paced environments, and have the ability to inspire, develop, and support strong teams while maintaining operational excellence.

KEY RESPONSIBILITIES

We expect our Assistant General Managers to:

• Lead with warmth, authenticity, and professionalism


• Deliver exceptional guest experiences while upholding Tatte’s hospitality standards


• Support the development and coaching of managers and hourly team members


• Lead teams through accountability, operational execution, and service excellence


• Maintain high standards for cleanliness, organization, food safety, and visual presentation


• Live Tatte’s core values and help support our mission


• Have flexibility to work a variety of shifts, including mornings, evenings, weekends, and holidays

Summary of Responsibilities

• Support the General Manager in ownership of the business and daily café operations


• Model authentic and engaging hospitality while creating a welcoming café environment


• Support recruiting, hiring, onboarding, and training of new team members


• Identify and help develop strong talent across all levels of the café


• Support performance management conversations and ongoing coaching and development


• Maintain and uphold all Tatte brand and visual standards


• Lead team members through effective and efficient operational execution


• Ensure food safety, sanitation, and operational compliance standards are consistently met


• Support café level communication and change management initiatives related to new products, service standards, and operational updates


• Contribute to food, labor, and controllable costs remaining within company expectations


• Support café administrative responsibilities and operational follow through


• Other related assignments as necessary

ESSENTIAL FUNCTIONS / WORKING CONDITIONS

• Ability to work a flexible schedule based on business needs, including days, evenings, weekends, holidays, and emergencies as needed


• Ability to work 10+ hour shifts and stand, sit, squat, or walk for extended periods of time


• Ability to walk up and down stairs and read operational materials


• Ability to grasp, reach overhead, push, lift, and carry up to 50 pounds

QUALIFICATIONS & EXPERIENCE

Required

• Minimum 1 year of management experience, preferably in a high volume, full service, or polished fast casual restaurant environment


• Ability to work well under pressure in a fast paced and constantly evolving environment


• Excellent verbal and written communication skills


• Highly organized with strong attention to detail


• High integrity and professionalism


• High school diploma or equivalent required

Preferred

• Hospitality degree in Hospitality Management, Hotel Management, or Restaurant Management preferred


• Proficiency in Microsoft Office including Word, Excel, and OutlookPrevious experience with UltiPro, Toast POS, CrunchTime, and TeamworX preferred


• ServSafe, Allergen, and ChokeSaver certifications preferred

OUR BENEFITS & PERKS

• Competitive Pay: $67,000–$81,000 annually, depending on experience


• Quarterly bonus program


• Health, dental, and vision insurance


• 401(k) with company match


• Paid vacation time


• Flexible schedules with no late nights


• Free meals and beverages during each shift


• Free mental health support


• Free Employee Assistance Program (EAP)


• An inclusive community that offers potential for growth

Learn more about us at tattebakery.com

Join us on our journey to create something special!

Please note that Tatte is an E-Verify employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.