Assistant General Manager - Tatte Brookline

Tatte Bakery & Cafe; Brookline (MA); On-site; USD 67,000 - 81,000; Full time

Benefits offered by this job

Quarterly bonus program

Health, dental, vision insurance

401(k) with company match

Paid vacation time

Paid sick time

Flexible schedules with no late nights

50% meal discount

Job summary

Tatte Bakery & Cafe is seeking an Assistant General Manager to collaborate with the General Manager in running a vibrant, guest-focused café. You will oversee daily operations, coach managers and staff, and uphold Tatte’s hospitality standards with consistent service excellence.

You will partner with the Cafe Head Chef and Back of House teams to maintain quality, safety, and brand presentation while delivering warm, authentic hospitality across shifts, including mornings, evenings, weekends,

Qualifications

• Minimum 1 year of management experience in a high-volume restaurant.
• Excellent verbal and written communication; highly organized with attention to detail.
• High school diploma or equivalent; hospitality degree preferred.

Responsibilities

• Assist in overseeing café operations alongside the General Manager.
• Lead and develop front-of-house and hourly teams.
• Uphold hospitality standards, food safety, and brand visuals.
• Support recruitment, onboarding, and training of new staff.
• Ensure efficient service, guest satisfaction, and operational execution.
• Assist with scheduling, inventory, and cost controls.

Skills

Management

Leadership

Communication

Organization

Hospitality

Education

High School Diploma

Hospitality Degree

Tools

Toast POS

CrunchTime

TeamworX

UltiPro

Excel

Job description

Tatte began with a simple belief: great food has the power to bring people together. What started in a home kitchen has grown into a collection of bakeries and cafés inspired by Eastern Mediterranean and Levant traditions, where handcrafted food, exceptional coffee, warm hospitality, and beautiful spaces create moments of connection every day.

Our mission is simple: To Inspire, Care For, and Nurture Life. Every Day.

THE ROLE

The Assistant General Manager (AGM) works alongside the General Manager to support all aspects of café operations while helping create a warm, authentic, and inspiring environment for both guests and team members. Assistant General Managers play an important role in leading daily operations, supporting team development, and ensuring exceptional hospitality and operational execution throughout the café.

Our Assistant General Managers work side by side with the Front of House team and in partnership with the Cafe Head Chef and Back of House team to uphold Tatte’s standards across hospitality, quality, service, and café performance. In the absence of the General Manager, the AGM assumes all GM responsibilities.

We are looking for leaders who are passionate about hospitality, thrive in fast-paced environments, and have the ability to inspire, develop, and support strong teams while maintaining operational excellence.

Key Responsibilities

We expect our Assistant General Managers to:

• Lead with warmth, authenticity, and professionalism.
• Deliver exceptional guest experiences while upholding Tatte’s hospitality standards.
• Support the development and coaching of managers and hourly team members.
• Lead teams through accountability, operational execution, and service excellence.
• Maintain high standards for cleanliness, organization, food safety, and visual presentation.
• Live Tatte’s core values and help support our mission.
• Have flexibility to work a variety of shifts, including mornings, evenings, weekends, and holidays.

Summary Of Responsibilities

• Support the General Manager in ownership of the business and daily café operations.
• Model authentic and engaging hospitality while creating a welcoming café environment.
• Support recruiting, hiring, onboarding, and training of new team members.
• Identify and help develop strong talent across all levels of the café.
• Support performance management conversations and ongoing coaching and development.
• Maintain and uphold all Tatte brand and visual standards.
• Lead team members through effective and efficient operational execution.
• Ensure food safety, sanitation, and operational compliance standards are consistently met.
• Support café-level communication and change management initiatives related to new products, service standards, and operational updates.
• Contribute to food, labor, and controllable costs remaining within company expectations.
• Support café administrative responsibilities and operational follow-through.
• Other related assignments as necessary.

Required

QUALIFICATIONS & EXPERIENCE

• Minimum 1 year of management experience, preferably in a high-volume, full-service, or polished fast-paced restaurant environment.
• Ability to work well under pressure in a fast-paced and constantly evolving environment.
• Excellent verbal and written communication skills.
• Highly organized with strong attention to detail.
• High integrity and professionalism.
• High school diploma or equivalent required.

Preferred

• Degree in Hospitality Management, Hotel Management, or Restaurant Management.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook.
• Previous experience with UltiPro, Toast POS, CrunchTime, and TeamworX.
• ServSafe, Allergen, and ChokeSaver certifications.

Essential Functions / Working Conditions

• Ability to work a flexible schedule based on business needs, including days, evenings, weekends, holidays, and emergencies as needed.
• Ability to work 10+ hour shifts and stand, sit, squat, or walk for extended periods of time.
• Ability to walk up and down stairs and read operational materials.
• Ability to grasp, reach overhead, push, lift, and carry up to 50 pounds.

Our Benefits & Perks

• Competitive Pay: $67,000-$81,000 annually, depending on experience
• Quarterly bonus program
• Health, dental, and vision insurance
• 401(k) with company match
• Paid vacation time
• Paid sick time
• Flexible schedules with no late nights
• 50% meal discount and 2 complimentary beverages per shift
• Free mental health support
• Free Employee Assistance Program (EAP)
• An inclusive community that offers potential for growth

Learn more about us at tattebakery.com

Please note that Tatte is an E-Verify employer.