General Manager - Boston

BoxUnion Services LLC; Boston (MA); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Full-benefit package

Monthly bonus incentives

Discounted merchandise

Free classes

Job summary

TITLE Boxing Club Boston is seeking a General Manager to drive sales, fitness, and operations while delivering an outstanding member experience and ensuring financial success. You will manage end-to-end operations, staffing, scheduling, and performance within TITLE brand standards.

You will lead a high-performing team, meet revenue targets through memberships and services, train staff on sales and operations, and coordinate with regional leadership to optimize the club’s sales funnel in a

Qualifications

• 3-5+ years in a managerial role
• Experience managing trend reports and/or math analytics
• Excellent interpersonal and customer service skills
• Ability to multi-task and lead a team with a welcoming energy
• Fitness enthusiasm; boxing experience preferred

Responsibilities

• Hit monthly revenue targets through membership enrollment, classes, and retail sales
• Foster a high-performing, mission-driven team
• Oversee recruitment, scheduling, and monthly/quarterly performance evaluations
• Train staff on sales, operations, and TITLE brand standards
• Collaborate with Regional Leadership and Corporate to optimize the club sales funnel

Skills

People management

Data analysis

Customer service

Multi-tasking

Fitness boxing

Education

High School Diploma

College degree preferred

Job description

GENERAL MANAGER
TITLE Boxing Club Boston - Assembly Row | Newbury St | North Station

POSITION OVERVIEW

The General Manager (GM) executes all sales, fitness, and operation functions within TITLE Boxing Club. The GM provides exceptional member experience, a team environment, and ensures the club’s financial success. The GM is responsible for end-to-end management and development – focusing on effective and efficient resourcing, scheduling, club & team performance, goal setting, and providing exceptional customer service; through upholding the company policies as the ultimate brand ambassador.

BRAND STANDARDS & RESPONSIBILITIES

• Hit monthly revenue targets through membership enrollment and retention, as well as class package, private training, equipment, and retail sales
• Foster and maintain an engaged, high-performing team that aligns with the company’s mission, vision, and values
• Manage all end-to-end employment and development – through resourcing, scheduling, daily/weekly goals, and monthly/quarterly performance evaluations
• Facilitate and supervise ongoing training(s) to ensure all employees are proficient in club sales, operations, fitness, and TITLE brand standards + policies
• Meet and collaborate with Regional Leadership and Corporate - with ongoing communication to deliver E2E club sales funnel through prospect/lead generation, first-time visitors, marketing/events, and new membership units
• Cultivate an evergreen source of energy and community-focused club culture that delivers high member satisfaction and achieves maximum profitability
• Delegate, oversee and lead all club operations and member engagement
• Monitor club appearance, including a clean, friendly, and well-maintained environment
• Execute and oversee employee interviewing, training, scheduling, and payroll upon start
• Adhere to all operational policies and maintain responsibilities for compliance with State & Federal employment
• Meet/exceed TITLE key performance indicators for club metrics – through daily, weekly, and monthly reports

SKILLS & QUALIFICATIONS

• 3-5+ years in a managerial role - supervising, directing, and coaching teams
• Experience managing trend reports and/or demonstrated math analytical/ratio skills
• Excellent interpersonal and customer service skills
• Ability to multi-task, manage clients (via call, text, email, and/or in-person) and team member concerns with approachable & welcoming energy
• Fitness enthusiast and boxing experience preferred; however, not a ‘knock-out’ qualification

REQUIREMENTS

• High School Diploma/GED
• College degree strongly preferred
• CPR and First Aid certified preferred
• Flexible hours, with the ability to work early mornings, evenings, and/or weekends

COMPENSATION & PERKS

• $60,000 - $70,000salary + monthly bonus incentives
• Full-benefit package (medical, dental, and vision)
• Enjoy discounted company merchandise and take classes for FREE