General Manager, Aviation Ops — 24/7 Airport Snow & Service

Outworx Group; Hebron Estates (KY); On-site; USD 95,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan with company match

Basic life insurance

Short- and long-term disability

AD&D coverage

Voluntary insurance products

Accrued paid time off

Job summary

Outworx Group is seeking a General Manager, Aviation Operations to lead daily base operations, snow removal services, customer relationships, staffing, safety, and revenue growth at CVG Airport in Northern Kentucky. Reporting to the Regional Director of Aviation Operations, you will oversee winter operations and drive retention and new business during spring and summer.

The ideal candidate has leadership experience in snow removal, aviation or related fields, with strong customer service,

Qualifications

• Bachelor's degree in business, operations, aviation, construction, or a related field; equivalent experience may be considered.
• At least 2 years of experience in snow removal, construction, aviation operations, facilities, logistics, or a related field.
• At least 2 years of people-management or team-leadership experience.
• Experience in account management, customer service, scheduling, dispatch, or vendor management preferred.
• Demonstrated ability to manage competing priorities, multiple projects, and time-sensitive deadlines.
• Strong leadership, communication, problem-solving, and business judgment skills.

Responsibilities

• Lead daily snow removal and aviation base operations, including staffing, scheduling, dispatch, equipment, vendors, and service delivery.
• Evaluate contract requirements, identify service gaps, and develop plans and recommendations to improve performance.
• Partner with Fleet to assess equipment needs and coordinate maintenance and repair work orders.
• Develop, implement, and monitor the operator program, including recruiting, orientation, training, support, recognition, and safety.
• Provide accurate job, schedule, equipment, and personnel information for dispatched snow removal work.
• Ensure vendors and contractors meet service, safety, and compliance expectations.
• Build and maintain strong relationships with key customers; respond promptly to service questions, scheduling requests, and estimates.
• Resolve customer issues by understanding needs and delivering solutions that exceed expectations.
• Work with Sales on networking, prospecting, new business opportunities, and contract development.
• Identify opportunities to retain customers, expand services, and generate new revenue.
• Represent the Outworx brand at aviation base conferences, meetings, and social events.
• Manage department budgets, processes, policies, procedures, and P&L performance.
• Track operating metrics, maintain accurate records, and conduct audits as needed.
• Monitor team performance, identify issues, provide timely feedback, and take corrective action.
• Promote a safe, productive, and positive work environment while enforcing established safety guidelines.

Skills

Leadership

Communication

Problem solving

Business judgment

Microsoft Office

Education

Bachelor's degree in business or related field

Tools

Microsoft Office

Job description

Outworx Group is seeking a General Manager, Aviation Operations to lead daily base operations, snow removal services, customer relationships, staffing, safety, and revenue growth at CVG Airport in Northern Kentucky. Reporting to the Regional Director of Aviation Operations, you will oversee winter operations and drive retention and new business during spring and summer.

The ideal candidate has leadership experience in snow removal, aviation or related fields, with strong customer service,