Airport Operations Leader — Snow & Environmental Services

Aero Snow; Minneapolis (MN); Hybrid; USD 95,000 - 135,000; Full time

Benefits offered by this job

Medical insurance

401(k) plan with company match

Life insurance

Disability insurance

Paid time off

Job summary

Outworx Group is seeking a General Manager Aviation MSP Airport to oversee snow removal operations and environmental services at MSP, reporting to the Regional Director of Aviation Operations. The role focuses on managing daily activities, safety, and client service year-round.

The position requires leading the base operations team, coordinating with Fleet, Sales, and contractors, and developing plans to improve service delivery while ensuring regulatory compliance and customer satisfaction.

Qualifications

• Bachelor’s degree or equivalent work experience in business or related discipline.
• At least 2 years Snow Removal / Construction Experience or equivalent.
• At least 2 years in a people management role.
• Scheduling/Dispatch experience.
• Demonstrated ability to manage priorities and workflow.
• Proven leadership and business acumen skills.
• Proven ability to handle multiple projects and meet deadlines.
• Advanced understanding of basic office applications including Microsoft Office (Word, Excel, PowerPoint, Outlook).

Responsibilities

• Evaluates overall contract service delivery requirements, schedules for deficiencies, develops effective plans and creates recommendations for improvements.
• Works closely with the Fleet Department to assess equipment needs according to active contract requirements, creates Fleet work orders for equipment maintenance and repairs.
• Develops, implements, and monitors all aspects of the snow removal / operator program, including safety, recruitment, orientation, training, support, and recognition of operators.
• Partners with Outworx support departments to ensure compliance and positive employee experiences.
• Provides appropriate job information for all snow removal / equipment and personnel dispatched.
• Solves problems for clients by understanding and exceeding their expectations.
• Illustrates the value of products and services we offer to create growth opportunities.
• Attend Base conferences, meetings and social functions while representing the Outworx brand.
• Works with Sales to develop a networking and prospecting plan.
• Collaborates with Sales on new business opportunities to help bring to contract close.
• Replies promptly to customer inquiries for scheduling work, estimate appointment requests.
• Maintains communication with key customers on a regular basis.
• Ensures compliance of vendors and contractors providing snow removal service.
• Reviews, analyzes, modifies, and implements efficient and effective department budgets, P&L statement, processes, policies, and procedures.
• Maintains a working knowledge of all operating systems pertaining to the work area.
• Keeps up to date on overall activities of the team, identifying problem areas and taking corrective actions.
• Provides the work group clear and informative direction through timely feedback.
• Enforces established safety guidelines; promotes a safe workplace.
• Maintains accurate records and metrics, audits, as necessary.
• Responds to external customer questions and resolve problems.
• Performs other related duties as assigned by management.
• Periodic travel either locally or nationally.

Skills

People management

Scheduling/Dispatch

Account Management / Customer Service

Leadership

Prioritization

Microsoft Office

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

Job description

Outworx Group is seeking a General Manager Aviation MSP Airport to oversee snow removal operations and environmental services at MSP, reporting to the Regional Director of Aviation Operations. The role focuses on managing daily activities, safety, and client service year-round.

The position requires leading the base operations team, coordinating with Fleet, Sales, and contractors, and developing plans to improve service delivery while ensuring regulatory compliance and customer satisfaction.