General Manager (Arsenal Yards)

Squeeze Massage

Watertown (MA)

On-site

USD 70,000 - 90,000

Full time

14 days+

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Benefits offered by this job

Competitive salary with bonus potential

1 free Mid Squeeze (50-minute massage) a month

Quarterly paid training

Growth opportunities

Team-building offsites

Feel-good partnership with Canine Companions

Job summary

A leading company, Squeeze Massage, is seeking a dedicated General Manager for their Watertown location. The ideal candidate will have a strong background in retail or hospitality, providing exceptional guest experiences while leading a dynamic team. With a competitive salary and unique perks, this role offers an opportunity for significant professional growth in a feel-good environment focused on health and wellness.

Qualifications

5-10 years in retail or hospitality services.
Experience in managing a fast-paced, high-volume environment.
Proven track record of delivering exceptional guest experiences.

Responsibilities

Manage day-to-day shop operations and staff.
Recruit and onboard best-in-class team.
Maintain consistent communication and feedback with team.

Skills

Guest service

Communication

Team leadership

Job description

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We’re Squeeze, a feel-good company, from the Founders of Drybar.

A bit about us: Squeeze was designed to revolutionize the massage experience, from our forward-thinking technology to our dedication to team member experience. We are focused on the human side of business, and we work to foster an inclusive environment, where everyone can shine bright. It's so important that we've made it our company mission to be the best part of our guests’ and team members’ day.

Our revolutionary app-based booking and payment platform makes scheduling, paying, tipping, and rating easy, breezy, Squeezy. Similar to Postmates and Uber, after a Squeeze massage, instead of dealing with a clunky, stressful checkout process, our guests simply float out with the ability to tip and rate their therapist at their leisure post-massage. Personalized services allow guests to select massage preferences as well as control in-room settings from lighting to sound, all in a beautifully designed space. It’s a completely fresh approach to a way better massage experience.

THE PERKS

Competitive salary with bonus potential

1 free Mid Squeeze (50-minute massage) a month

A revolutionary, feel-good culture (including branded swag and points from peers redeemable for gift cards)

Quarterly paid training: we bring in an outside speaker to train on everything from mindfulness meditation to personal finance, all in the interest of helping our team members grow

At Squeeze, all add-ons are complimentary. That means no quotas or upselling!

Growth opportunities

Team-building offsites

Feel-good partnership with Canine Companions (for every membership sold, we donate a day of canine support to a person with a disability)

ABOUT YOU

You are an experienced, business-savvy and people-oriented General Manager with 5-10 years working in high-volume retail service businesses.

You prioritizeover-the-top, first-class guest service as well as driving a bottom line.

You create a motivational environment where your team is passionate about delivering an amazing guest experience, each and every time.

Words that describe your management style include: entrepreneurial, analytical, coach, empathetic.

You have a hospitality orientation, are gracious and patient, and warm in nature with strong communication skills.

Beyond ensuring an amazing experience, you are eager to join a guest-first brand dedicated to transforming the massage experience for our guests, as well as for you and your future.

You are passionate about all things health and wellness and wholeheartedly believe in the benefits of massage for a balanced lifestyle.

You can’t help but grow and are constantly striving to be your best self, and you’re excited to leap into a rewarding adventure with Squeeze

YOUR RESPONSIBILITIES AT SQUEEZE

Demonstrate and embody The Feels, our five core values

Foster meaningful, positive relationships with your team and guests

Manage day-to-day shop operations, including management of Maitre D’s and Massage Therapists

Recruit, interview, onboard, and retain a best-in-class shop team

Build and maintain staff schedules

Provide consistent, transparent feedback to your team to ensure Squeeze standards are upheld at all times

Develop and maintain relationships with local massage therapy schools, professional associations, and local businesses in your community

Execute operations, HR, and local marketing objectives

Manage timekeeping and payroll reporting for your staff

Resolve employee relations and guest issues, while also maintaining culture and morale

Manage inventory and minimize shrink

EXPERIENCE REQUIREMENTS

5-10 years in retail, preferably hospitality or service-related experience

Experienced in operating a fast-paced, high-volume environment

Previously managed a minimum of 15 direct reports

Advanced expertise in recruiting, onboarding, and developing a team

Inventory management and scheduling expertise

Must be available to work Wednesday-Sunday weekly

Proven track record in building consistent, recurring retail business, and delivering an exceptional guest experience

Enough from us though, let our team tell you why Squeeze is a5-star employer on Glassdoorand why96% of our team would recommend us as a great place to work:

“Leadership here is fantastic. I rave about it to people. If you have a concern, you feel listened to, if you need help, you get help.” - Alex
“The space is amazing. They definitely thought of everything to make our jobs easier. I also love the flexible shifts.“ - Caitlyn
“I think it's wonderful that a company in our industry is offering health benefits, sick pay, vacation, free massages. Those are all things you don't find anywhere else.” - Paulina
“We have this thing called “Pats on the Back,” which lets us reward our teammates with points they can redeem for gift cards or donate to charity. It’s a feel-good culture.” - Clinton

GROW WITH US

We are building an industry-leading business with 50+ locations in development across the country. Squeeze General Managers are at the heart of the Squeeze brand. If you want to be involved in growing and shaping a new, innovative organization with ongoing career opportunities, then we’d love you to be part of our team and an exciting future.

I acknowledge that I am applying for employment with an independently owned and operated Squeeze Franchise, a separate company and employer from Squeeze Corporate and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees, including and without limitation: hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Any questions about my application or the hiring process must be directed to the locally owned and operated Squeeze franchisee.

Seniority level