Assistant General Manager

Squeeze Massage; Westport (CT); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive pay with bonus potential

Paid Sick Leave

401k for full-time, eligible team members

Opportunities for annual raises

Quarterly paid training

Job summary

Squeeze Massage in Westport, Connecticut, is seeking a General Manager to revolutionize the massage experience. You will deliver exceptional guest service, drive team performance, and support hiring and training.

With 2-5 years of retail or hospitality experience, you will lead a motivated team in a fast-paced environment. The role includes competitive pay, bonus potential, and growth opportunities in a feel-good culture.

Qualifications

• 2-5 years in retail, preferably hospitality or service-related experience.
• Experience in operating a fast-paced, high-volume environment.
• Previously managed a minimum of 5 direct reports.

Responsibilities

• Deliver and uphold an exceptional, hospitality-driven guest experience.
• Drive membership growth, retention, and rebooking performance.
• Coach and develop front desk team members in real time.

Skills

First-class guest service

Strong communication skills

Team leadership

Retail and hospitality management

Job description

A bit about us: Squeeze was designed to revolutionize the massage experience, from our forward-thinking technology to our dedication to team member experience. We are focused on the human side of business, and we work to foster an inclusive environment, where everyone can shine bright. It's so important that we've made it our company mission to be the best part of our guests’ and team members’ day.

Our revolutionary app-based booking and payment platform makes scheduling, paying, tipping, and rating easy, breezy, Squeezy. Similar to Postmates and Uber, after a Squeeze massage, instead of dealing with a clunky, stressful checkout process, our guests simply float out with the ability to tip and rate their therapist at their leisure post-massage. Personalized services allow guests to select massage preferences as well as control in-room settings from lighting to sound, all in a beautifully designed space. It’s a completely fresh approach to a way better massage experience.

THE PERKS

• Competitive pay with bonus potential
• Paid Sick Leave
• 1 free Mid Squeeze (50-minute massage) a month
• Opportunities for annual raises
• A revolutionary, feel‑good culture (including branded swag and points from peers redeemable for gift cards)
• Quarterly paid training: we bring in an outside speaker to train on everything from mindfulness meditation to personal finance, all in the interest of helping our team members grow
• At Squeeze, all add-ons are complimentary. That means no quotas or upselling!
• Growth opportunities
• Team‑building offsites
• 401k for full‑time, eligible team members

ABOUT YOU

• You prioritize over‑the‑top, first‑class guest service as well as driving a bottom line.
• You create a motivational environment where your team is passionate about delivering an amazing guest experience, each and every time.
• You have a hospitality orientation, are gracious and patient, and warm in nature with strong communication skills.
• Beyond ensuring an amazing experience, you are eager to join a guest‑first brand dedicated to transforming the massage experience for our guests, as well as for you and your future.
• You are passionate about all things health and wellness and wholeheartedly believe in the benefits of massage for a balanced lifestyle.

YOUR RESPONSIBILITIES AT SQUEEZE

• Deliver and uphold an exceptional, hospitality‑driven guest experience
• Drive membership growth, retention, and rebooking performance
• Coach and develop front desk team members in real time
• Monitor and improve key business metrics (revenue, utilization, performance)
• Support hiring, onboarding, and training
• Build and maintain staff schedulesHelp to resolve employee relations and guest issues, while also maintaining culture and morale
• Manage inventory and minimize shrink
• Fostor meaningful, positive relationships with your team and guests
• Act as Manager on Duty and lead the floor on scheduled days, including management of Maitre D's and Massage Therapists.

EXPERIENCE REQUIREMENTS

• 2‑5 years in retail, preferably hospitality or service‑related experience
• Experienced in operating a fast‑paced, high‑volume environment
• Previously managed a minimum of 5 direct reports
• Inventory management and scheduling expertise
• Must be available to work 3 days a week including weekends
• Proven track record in building consistent, recurring retail business, and delivering an exceptional guest experience

GROW WITH US

Squeeze General Managers are at the heart of the Squeeze brand. If you want to be involved in growing and shaping a new, innovative organization with ongoing career opportunities, then we’d love you to be part of our team and an exciting future.