General Manager - Agency

Clutch; New York (NY); On-site; USD 100,000 - 150,000; Full time

Job summary

Clutch Creative is a rapidly growing staffing agency seeking a hands-on General Manager for a client in the New York area. You will oversee the branch's daily operations, guide team performance, and maintain stability in a high-pressure live events environment.

The ideal candidate has 5+ years of progressive leadership in operations or live event settings, with strong communication, decision-making, and organizational skills to drive performance and delivery.

Qualifications

• 5+ years of leadership experience in operations, general management, HR, or live event production.
• Expertise in employee relations, performance coaching, policy enforcement, and conflict resolution.
• Ability to thrive under pressure in fast-paced industries (live events, entertainment, production, or hospitality).
• Exceptional communication, interpersonal, and leadership presence.
• Strong organizational skills with meticulous attention to detail.

Responsibilities

• Operational Leadership: Direct the day-to-day administration, human resources, front office functions, and overall operations of the New York branch.
• Team Oversight & Accountability: Establish clear performance standards, set expectations, and hold staff accountable for conduct, attendance, and professional excellence.
• Employee Relations & Coaching: Proactively address personnel issues, resolve workplace conflicts, manage performance tracking, and lead disciplinary or corrective actions as needed.
• Talent Lifecycle Management: Partner with leadership on staffing decisions, hiring pipelines, onboarding experiences, performance evaluations, and exits.
• Production Team Guidance: Directly manage the wider event/production department, ensuring teams are adequately staffed, thoroughly prepared, and aligned for live events.
• Real-Time Problem Solving: Exercise strong judgment to make timely decisions, handle operational bottlenecks on the fly, and elevate critical issues to executive leadership when necessary.

Skills

Leadership

Employee relations

Staff coaching

Conflict resolution

Communication

Organizational skills

Tools

Google Workspace

Microsoft Office

Slack

Trello

Mac OS

Job description

Clutch Creative is a rapidly growing staffing agency. Our clients work with us because they know we have the best opportunities available to them and will help them navigate their next career move. We care, we're honest, and we hustle—that's what makes us Clutch.

Clutch is looking for a hands‑on, decisive General Manager for a client of ours in the New York area. We need an operational leader who can oversee daily branch activities, guide team performance, and maintain stability in a high‑pressure, fast-moving live events and production environment.

Responsibilities

• Operational Leadership: Direct the day-to-day administration, human resources, front office functions, and overall operations of the New York branch.
• Team Oversight & Accountability: Establish clear performance standards, set expectations, and hold staff accountable for conduct, attendance, and professional excellence.
• Employee Relations & Coaching: Proactively address personnel issues, resolve workplace conflicts, manage performance tracking, and lead disciplinary or corrective actions as needed.
• Talent Lifecycle Management: Partner with leadership on staffing decisions, hiring pipelines, onboarding experiences, performance evaluations, and exits.
• Production Team Guidance: Directly manage the wider event/production department, ensuring teams are adequately staffed, thoroughly prepared, and aligned for live events.
• Real-Time Problem Solving: Exercise strong judgment to make timely decisions, handle operational bottlenecks on the fly, and elevate critical issues to executive leadership when necessary.

Qualifications

• 5+ years of progressive leadership experience managing personnel within operations, general management, human resources, or live event production environments.
• Demonstrated expertise in employee relations, performance coaching, policy enforcement, and conflict resolution.
• Proven ability to thrive, make sound decisions, and remain calm under pressure in high‑stress, fast‑paced industries (live events, entertainment, production, or hospitality preferred).
• Exceptional communication, interpersonal, and leadership presence.
• Strong organizational skills with meticulous attention to detail and sound professional discretion.
• Proficiency in standard operational platforms, including Google Workspace, Microsoft Office, Slack, Trello, and Mac environments.

Please read:

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