General Manager (741)

ERC Hospitality - Freddy's Frozen Custard and Steakburgers; Tuscaloosa (AL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive Pay with Bonus Potential!

Bi-Annual Reviews with pay increase潜潜

Company Paid Benefits!

401K with match opportunity!

Free Meals and Employee Discount!

Amazing Culture!

Uniform Provided!

Paid Training and Learning Opportunit…

Job summary

ERC Hospitality - Freddy's Frozen Custard and Steakburgers seeks a Restaurant Operating Partner to lead all aspects of restaurant performance with an ownership mindset. This senior role drives guest satisfaction, team development and financial results.

The Operating Partner oversees daily operations, trains staff, manages schedules, controls costs, and sustains Freddy's standards for quality, cleanliness and service across shifts, positioning the business for long-term success.

Qualifications

• Must be 18 years or older.
• Must have at least 1 year of leadership experience.
• Must pass background check and ERC required training.
• Must be able to pass and maintain ANSI Manager Certification.

Responsibilities

• Supervise and oversee the restaurant to ensure that Freddy’s standards of Hospitality, Quality, and cleanliness are being followed at all times.
• Provide exceptional guest service and set the example for team members through a positive attitude, order accuracy and hospitality.
• Preparing and serving exceptional steakburgers, custard, etc.
• Lead and coach team members, and uphold quality, cleanliness and hospitality across shifts.
• Ensure compliance with food safety, security, quality and cleanliness standards.
• Lead your team on training, evaluating, counseling, disciplining and motivating team members.
• Perform daily administrative duties such as scheduling, inventory, hiring and other administrative duties as needed.
• Lead and support strategies to ensure operations progress, sales growth, and team member retention.

Skills

Leadership

Team motivation

Attention to detail

Problem solving

Time management

Communication skills

Shift management

Background check

ANSI Certification

Job description

About the Position

The Restaurant Operating Partner position is the highest level of leadership within a restaurant and represents true partnership in our business. Operating Partners are responsible for leading all aspects of restaurant operations — from team development, hiring, training to financial performance and guest satisfaction. Restaurant Operating Partners are beyond a General Manager; they are invested as part owners in their restaurant. Their ownership mindset drives a deeper commitment to excellence, accountability, and long-term success. Operating Partners build and develop strong teams, drive sales growth, and manage financials with the perspective of a business partner, ensuring every decision supports both the guest experience and the health of the business. As leaders and owners, they embody Freddy’s brand, values and culture.

Essential Duties and Responsibilities

• Supervise and oversee the restaurant to ensure that Freddy’s standards of Hospitality, Quality, and cleanliness are being followed at all times.
• Provide exceptional guest service and set the example for team members through a positive attitude, order accuracy and hospitality.
• Preparing and serving exceptional steakburgers, custard, ect.
• Dependable in upholding ERC policy and procedure with yourself and team members on shift. Always upholding the three pillars of quality, cleanliness and hospitality.
• Ensure compliance with food safety, security, quality and cleanliness standards.
• Follow all company safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, employee relations issues or injuries.
• Lead your team on training, evaluating, counseling, discipling and motivating team members. Supporting all coworkers with dignity and respect.
• A leadership attitude and willingness to train and coach others on all shifts.
• Perform daily administrative duties such as scheduling, inventory, hiring and other administrative duties as needed.
• Lead and support strategies to ensure operations progress, sales growth, and team member retention.
• Other duties as assigned within the scope of the position.

Qualifications

• Must be 18 years or older.
• Must have at least 1 year of leadership experience.
• Ability to lead, motivate, and employe a team.
• Attention to detail and ability to problem-solve.
• Must be able to lift up to 50 pounds.
• Ability to stand for long periods of time.
• Must have teamwork and communication skills.
• Ability to manage time effectively and prioritize tasks to meet deadlines.
• Must be available to work a variety of shifts including one closing shift a week.
• Must follow all food safety and sanitation expectations.
• Must be able to multi-task and stay organized.
• Must pass a background check and ERC required training.
• Must be able to pass and maintain ANSI Manager Certification.

Benefits

• Competitive Pay with Bonus Potential!
• Bi-Annual Reviews with pay increase potential!
• Company Paid Benefits!
• 401K with match opportunity!
• Free Meals and Employee Discount!
• Amazing Culture!
• Uniform Provided!
• Paid Training and Learning Opportunities!
• 1 Week of Sick Time Accrues Day 1!
• 2 Weeks’ Vacation Time Starts Accruing on Day 1!
• Potential Travel Opportunities!

This position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the position. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.