General Manager (332)

ERC Hospitality - Freddy's Frozen Custard and Steakburgers; Corrales, Albuquerque (NM, NM); On-site; USD 50,000 - 70,000; Full time

Job summary

ERC Hospitality - Freddy's Frozen Custard and Steakburgers is seeking a Restaurant Operating Partner in Corrales, NM. This position is critical for leading all aspects of restaurant operations, focusing on team development and guest satisfaction.

The ideal candidate will have at least a year of leadership experience and must be able to oversee restaurant standards in hospitality and quality. Strong communication and teamwork skills are essential.

This full-time role offers opportunities to further develop leadership capacities and enjoy a thriving work culture

Qualifications

• Must be 18 years or older.
• At least 1 year of leadership experience required.
• Ability to lead, motivate, and employ a team.

Responsibilities

• Supervise restaurant operations ensuring standards of hospitality and quality.
• Provide exceptional guest service and set the example for team members.
• Lead training, evaluating, counseling, and motivating team members.
• Perform daily administrative duties such as scheduling and inventory.

Skills

Leadership experience

Teamwork

Communication skills

Problem-solving

Attention to detail

Job description

Job Details

Location: Corrales - Albuquerque, NM 87114

Position Type: Full Time

Job Category: Restaurant - Food Service

Position: Restaurant Operating Partner

Reports to: Multi Unit Manager

Department: Operations

About the Company

Freddy’s is one of the fastest-growing restaurant brands in the U.S., growing from a single restaurant in Wichita, Kansas, in 2002 to more than 500 restaurants nationwide. We’re celebrated for our cooked‑to‑order steakburgers, crispy shoestring fries, and signature frozen custard treats—served with a smile and a commitment to delivering a dining experience that keeps our guests coming back again and again.

At Freddy’s, we live The Freddy’s Way—inspired by the values of our namesake, Freddy Simon. His principles of family, service, and pride continue to guide us today. More than just a restaurant, Freddy’s is a place where guests feel like family and team members take pride in creating moments of happiness.

Our culture is built on respect, teamwork, and passion, anchored by our three pillars: quality, genuine hospitality, and cleanliness. These values make Freddy’s not only a fun place to dine but also a great and rewarding place to work.

About the Position

The Restaurant Operating Partner position is the highest level of leadership within a restaurant and represents true partnership in our business. Operating Partners are responsible for leading all aspects of restaurant operations — from team development, hiring, training to financial performance and guest satisfaction. Restaurant Operating Partners are beyond a General Manager; they are invested as part owners in their restaurant. Their ownership mindset drives a deeper commitment to excellence, accountability, and long‑term success. Operating Partners build and develop strong teams, drive sales growth, and manage financials with the perspective of a business partner, ensuring every decision supports both the guest experience and the health of the business. As leaders and owners, they embody Freddy’s brand, values and culture.

Essential Duties and Responsibilities

• Supervise and oversee the restaurant to ensure that Freddy’s standards of Hospitality, Quality, and cleanliness are being followed at all times.
• Provide exceptional guest service and set the example for team members through a positive attitude, order accuracy and hospitality.
• Preparing and serving exceptional steakburgers, custard, etc.
• Dependable in upholding ERC policy and procedure with yourself and team members on shift. Always upholding the three pillars of quality, cleanliness and hospitality.
• Ensure compliance with food safety, security, quality and cleanliness standards.
• Follow all company safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, employee relations issues or injuries.
• Lead your team on training, evaluating, counseling, discipling and motivating team members. Supporting all coworkers with dignity and respect.
• A leadership attitude and willingness to train and coach others on all shifts.
• Perform daily administrative duties such as scheduling, inventory, hiring and other administrative duties as needed.
• Lead and support strategies to ensure operations progress, sales growth, and team member retention.
• Other duties as assigned within the scope of the position.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Must be 18 years or older.
• Must have at least 1 year of leadership experience.
• Ability to lead, motivate, and employ a team.
• Attention to detail and ability to problem‑solve.
• Must be able to lift up to 50 pounds.
• Ability to stand for long periods of time.
• Must have teamwork and communication skills.
• Ability to manage time effectively and prioritize tasks to meet deadlines.
• Must be available to work a variety of shifts including one closing shift a week.
• Must follow all food safety and sanitation expectations.
• Must be able to multi‑task and stay organized.
• Must pass a background check and ERC required training.
• Must be able to pass and maintain ANSI Manager Certification.

Disclaimer

This position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the position. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.