General Manager (325)

ERC Hospitality - Freddy's Frozen Custard and Steakburgers; Farmington (NM); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive pay with bonus potential

Company-paid benefits

Free meals and employee discount

Amazing culture

Uniform provided

Scholarship opportunities

Paid training and learning

1 week PTO

2 weeks vacation accrues

Potential travel opportunities

Job summary

Freddy’s Frozen Custard and Steakburgers in Farmington, NM is seeking a General Manager who will lead all restaurant operations, drive guest satisfaction, manage staffing, training, scheduling and financial performance.

You will develop the team, uphold Freddy’s three pillars of quality, hospitality and cleanliness, and partner with leadership to grow the business while delivering a premier dining experience.

Qualifications

• Must have 1 year or more of leadership experience.
• Ability to lead, motivate and manage a team.
• Attention to detail and problem-solving skills.
• Must pass background check and ERC training.

Responsibilities

• Supervise restaurant to uphold hospitality, quality and cleanliness.
• Provide exceptional guest service and lead team by example.
• Prepare and serve food items per standards.
• Uphold safety, security, and sanitation policies.
• Lead training, coaching, and performance reviews.
• Handle scheduling, inventory, and other duties as needed.
• Drive operations progress, sales growth and team retention.

Skills

Leadership experience

Team motivation

Communication skills

Staff development

Time management

Problem-solving

Job description

Job Information

Job Location: Farmington, NM 87402
Position Type: Full Time
Job Category: Restaurant - Food Service
Position: General Manager
Reports to: Multi Unit Manager
Department: Operations

About the Company

Freddy’s is one of the fastest-growing restaurant brands in the U.S., growing from a single restaurant in Wichita, Kansas, in 2002 to more than 500 restaurants nationwide. We’re celebrated for our cooked‑to‑order steakburgers, crispy shoestring fries, and signature frozen custard treats—served with a smile and a commitment to delivering a dining experience that keeps our guests coming back again and again.

At Freddy’s, we live The Freddy’s Way—inspired by the values of our namesake, Freddy Simon. His principles of family, service, and pride continue to guide us today. More than just a restaurant, Freddy’s is a place where guests feel like family and team members take pride in creating moments of happiness.

Our culture is built on respect, teamwork, and passion, anchored by our three pillars: quality, genuine hospitality, and cleanliness. These values make Freddy’s not only a fun place to dine but also a great and rewarding place to work.

About the Position

The Restaurant Operating Partner position is the highest level of leadership within a restaurant and represents true partnership in our business. Operating Partners are responsible for leading all aspects of restaurant operations—from team development, hiring, training to financial performance and guest satisfaction. They are beyond a General Manager; they are invested as part owners in their restaurant, driving growth, accountability, and long‑term success.

Essential Duties and Responsibilities

• Supervise and oversee the restaurant to ensure that Freddy’s standards of hospitality, quality, and cleanliness are being followed at all times.
• Provide exceptional guest service and set the example for team members through a positive attitude, order accuracy and hospitality.
• Prepare and serve exceptional steakburgers, custard, etc.
• Be dependable in upholding ERC policy and procedures with oneself and team members on shift. Always uphold the three pillars of quality, cleanliness and hospitality.
• Ensure compliance with food safety, security, quality and cleanliness standards.
• Follow all company safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, employee relations issues or injuries.
• Lead the team on training, evaluating, counseling, disciplining and motivating team members; support all co‑workers with dignity and respect.
• Maintain a leadership attitude and willingness to train and coach others on all shifts.
• Perform daily administrative duties such as scheduling, inventory, hiring and other responsibilities as needed.
• Lead and support strategies to ensure operations progress, sales growth, and team member retention.
• Other duties as assigned within the scope of the position.

Benefits

• Competitive Pay with bonus potential
• 1% increase in pay every 3 months
• Company‑paid benefits
• Free meals and employee discount
• Amazing culture
• Uniform provided
• Scholarship opportunities
• Paid training and learning opportunities
• 1 week of PTO (sick time) accrues day 1
• 2 weeks’ vacation time starts accruing on day 1
• Potential travel opportunities

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Must be 18 years or older.
• Must have at least 1 year of leadership experience.
• Ability to lead, motivate, and employ a team.
• Attention to detail and ability to problem‑solve.
• Must be able to lift up to 50 pounds.
• Ability to stand for long periods of time.
• Must have teamwork and communication skills.
• Ability to manage time effectively and prioritize tasks to meet deadlines.
• Must be available to work a variety of shifts, including one closing shift a week.
• Must follow all food safety and sanitation expectations.
• Must be able to multi‑task and stay organized.
• Must pass a background check and ERC required training.
• Must be able to pass and maintain ANSI Manager Certification.

This position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the position. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.