General Manager (327)

ERC Hospitality - Freddy's Frozen Custard and Steakburgers; Albuquerque (NM); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive pay with bonus potential

Bi-Annual reviews with pay increases

Company paid benefits

401K with match

Free meals and employee discount

Amazing culture

Uniform provided

Paid training and learning

1 week sick time accrues day 1

2 weeks vacation time accrues day 1

Potential travel opportunities

Job summary

Freddy’s Frozen Custard and Steakburgers in Albuquerque, NM seeks an ambitious Restaurant Operating Partner to lead all aspects of restaurant operations. You will drive team development, hiring, training, and financial performance while ensuring guest satisfaction and Freddy’s standards of hospitality, quality, and cleanliness.

You will act as a true business partner with ownership mindset, building strong teams, driving sales growth, and upholding Freddy’s brand and culture across all shifts.

Qualifications

• Must be 18 years or older.
• Must have at least 1 year of leadership experience.
• Ability to lead, motivate, and develop a team.
• Attention to detail and ability to problem-solve
• Must be able to lift up to 50 pounds.
• Ability to stand for long periods of time.
• Must have teamwork and communication skills.
• Must pass a background check and ERC required training.
• Must be able to pass and maintain ANSI Manager Certification

Responsibilities

• Supervise and oversee the restaurant to ensure that Freddy’s standards of Hospitality, Quality, and cleanliness are being followed at all times.
• Provide exceptional guest service and set the example for team members through a positive attitude, order accuracy and hospitality.
• Lead and support strategies to ensure operations progress, sales growth, and team member retention.
• Perform daily administrative duties such as scheduling, inventory, hiring and other administrative duties as needed.
• Lead and develop strong teams, drive sales growth, and manage financials with the perspective of a business partner.
• Other duties as assigned within the scope of the position.

Skills

Leadership experience

Teamwork

Communication

Attention to detail

Problem solving

Time management

Multi-tasking

Job description

Job Details

Job Location: WyMont - Albuquerque, NM 87111

Position Type: Full Time

Job Category: Management

About our Company

Freddy’s is one of the fastest-growing restaurant brands in the U.S., growing from a single restaurant in Wichita, Kansas, in 2002 to more than 500 restaurants nationwide. We’re celebrated for our cooked‑to‑order steakburgers, crispy shoestring fries, and signature frozen custard treats—served with a smile and a commitment to delivering a dining experience that keeps our guests coming back again and again.

At Freddy’s, we live The Freddy’s Way—inspired by the values of our namesake, Freddy Simon. His principles of family, service, and pride continue to guide us today. More than just a restaurant, Freddy’s is a place where guests feel like family and team members take pride in creating moments of happiness.

Our culture is built on respect, teamwork, and passion, anchored by our three pillars: quality, genuine hospitality, and cleanliness. These values make Freddy’s not only a fun place to dine but also a great and rewarding place to work.

About the Position

The Restaurant Operating Partner position is the highest level of leadership within a restaurant and represents true partnership in our business. Operating Partners are responsible for leading all aspects of restaurant operations — from team development, hiring, training to financial performance and guest satisfaction. Restaurant Operating Partners are beyond a General Manager; they are invested as part owners in their restaurant. Their ownership mindset drives a deeper commitment to excellence, accountability, and long-term success. Operating Partners build and develop strong teams, drive sales growth, and manage financials with the perspective of a business partner, ensuring every decision supports both the guest experience and the health of the business. As leaders and owners, they embody Freddy’s brand, values and culture.

Essential Duties and Responsibilities

• Supervise and oversee the restaurant to ensure that Freddy’s standards of Hospitality, Quality, and cleanliness are being followed at all times.
• Provide exceptional guest service and set the example for team members through a positive attitude, order accuracy and hospitality.
• Preparing and serving exceptional steakburgers, custard, ect.
• Dependable in upholding ERC policy and procedure with yourself and team members on shift. Always upholding the three pillars of quality, cleanliness and hospitality.
• Ensure compliance with food safety, security, quality and cleanliness standards.
• Follow all company safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, employee relations issues or injuries.
• Lead your team on training, evaluating, counseling, discipling and motivating team members. Supporting all coworkers with dignity and respect.
• A leadership attitude and willingness to train and coach others on all shifts.
• Perform daily administrative duties such as scheduling, inventory, hiring and other administrative duties as needed.
• Lead and support strategies to ensure operations progress, sales growth, and team member retention.
• Other duties as assigned within the scope of the position.

Qualifications / Minimum Qualifications (Knowledge, Skills, and Abilities)

• Must be 18 years or older.
• Must have at least 1 year of leadership experience.
• Ability to lead, motivate, and employe a team.
• Attention to detail and ability to problem-solve
• Must be able to lift up to 50 pounds.
• Ability to stand for long periods of time.
• Must have teamwork and communication skills.
• Ability to manage time effectively and prioritize tasks to meet deadlines.
• Must be available to work a variety of shifts including one closing shift a week.
• Must follow all food safety and sanitation expectations.
• Must be able to multi-task and stay organized.
• Must pass a background check and ERC required training.
• Must be able to pass and maintain ANSI Manager Certification

Benefits

• Competitive Pay with Bonus Potential!
• Bi-Annual Reviews with pay increase potential!
• Company Paid Benefits!
• 401K with match opportunity!
• Free Meals and Employee Discount!
• Amazing Culture!
• Uniform Provided!
• Paid Training and Learning Opportunities!
• 1 Week of Sick Time Accrues Day 1!
• 2 Weeks’ Vacation Time Starts Accruing on Day 1!
• Potential Travel Opportunities!

Additional Information

This position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the position. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.