General Manager 1 - Conference Center

HireReady Partners; Massachusetts; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) Plan with Matching

Paid Time Off

Tuition Reimbursement

Career Growth Opportunities

Job summary

HireReady Partners is seeking a dynamic leader to oversee daily service operations in Massachusetts. You’ll build and direct high-performing teams, drive client satisfaction, and ensure quality, efficiency, and growth while managing budgets and staffing.

You’ll be accountable for people management, directing resources, and performance decisions. This role emphasizes cross-functional influence and strategic people leadership to deliver results in a fast-paced environment.

Qualifications

• Education: Associate or bachelor’s degree or equivalent experience.
• Management experience: 2–5 years.
• Related experience: 2–5 years.

Responsibilities

• Oversee daily service operations.
• Build and lead high-performing teams.
• Drive client satisfaction and strategic growth.
• Manage budgets, staffing, and operational excellence.

Skills

Leadership

People management

Budgeting

Education

Associate or bachelor’s degree or equivalent experience

Job description

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• In this dynamic leadership role, you’ll oversee daily service operations, build and lead high-performing teams, and drive client satisfaction across specialized service environments. You'll be the key point of contact for clients, ensuring quality, efficiency, and strategic growth while managing budgets, staffing, and operational excellence.


• Accountable for managing people, setting direction and deploying resources; typically is responsible for performance evaluation, pay reviews and hire/fire decisions. Results are primarily achieved through the work of others and typically depend on the manager's ability to influence and negotiate with parts of the organization. Progression within Career Band reflects acquisition of broad technical expertise, business and industry knowledge, and process and people leadership capabilities. Accountable for business, functional or operational areas, processes or programs, which may include dotted-line or matrixed management.

About The Job

• In this dynamic leadership role, you’ll oversee daily service operations, build and lead high-performing teams, and drive client satisfaction across specialized service environments. You'll be the key point of contact for clients, ensuring quality, efficiency, and strategic growth while managing budgets, staffing, and operational excellence.


• Accountable for managing people, setting direction and deploying resources; typically is responsible for performance evaluation, pay reviews and hire/fire decisions. Results are primarily achieved through the work of others and typically depend on the manager's ability to influence and negotiate with parts of the organization. Progression within Career Band reflects acquisition of broad technical expertise, business and industry knowledge, and process and people leadership capabilities. Accountable for business, functional or operational areas, processes or programs, which may include dotted-line or matrixed management.

What’s In It For You

• Lead service operations where your expertise directly shapes customer satisfaction and team performance.


• Take ownership of client relationships and act as a trusted partner in driving service innovation.


• Manage diverse teams and help develop a positive, high-impact workplace culture.


• Gain hands-on experience overseeing budgets, staffing, and operational KPIs.


• Influence growth and revenue outcomes through strategic planning and resource optimization.


• Engage in work that combines daily problem-solving with long-term planning and client collaboration.


• Be part of a mission-driven team that values leadership, accountability, and service excellence.

What You’ll Bring

• Proven experience leading and developing teams in a fast-paced, service-driven environment.


• Expertise in managing contract-based operations within a specialized service line such as hospitality, fitness, transportation, or grounds.


• Relationship-building skills with a track record of successfully managing client expectations and fostering trust.


• Solid financial acumen, with experience in budgeting, forecasting, and driving cost-effective service delivery.


• A strategic mindset paired with the skills to handle day-to-day operational challenges and long-term planning with confidence.

Requirements

• Education Requirement: Associate degree or bachelor’s degree or equivalent experience


• Management Experience: 2-5 years


• Related Experience: 2-5 years

What We Offer

• Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Our client offers a comprehensive benefits package that may include:


• Medical, Dental, Vision Care and Wellness Programs


• 401(k) Plan with Matching Contributions


• Paid Time Off and Company Holidays


• Career Growth Opportunities and Tuition Reimbursement


• More extensive information is provided to new employees upon hire.

Skills: management,accountability,service operations,leadership,skills,teams,operations

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