General Manager

LIVunLtd; New York (NY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical Benefits

401K Benefits

Paid Vacation/Time Off

Growth opportunities

Job summary

LIVunLtd in New York, NY is seeking a General Club Manager responsible for comprehensive oversight of all property and location management operations, staff, and ensuring alignment with corporate initiatives. Direct collaboration with the CEO and executive team ensures policy adherence and execution across the site.

You will lead on-site teams, implement policies, foster a safety-first culture, and drive customer experience while contributing to sales growth and strategic initiatives.

Qualifications

• Proven track record of qualitative and quantitative judgment and decision-making.
• Strong change management capability including the ability to manage teams through change.
• Proven track record of meeting and exceeding goals.
• Experience in hiring, coaching, and training teams to create an exceptional brand experience.
• Preference is given to candidates with experience in the service industry.
• CRM experience preferred - Salesforce a plus

Responsibilities

• Train, develop and support on-site staff members to establish their adherence to company policies, procedures, and standards.
• Provide seamless communication, implementation, and execution of Executive team directives as communicated down from the CEO.
• Recommend and implement operational improvements as needed.
• Provide leadership to teams to inspire and enable them to meet or exceed targets on a daily/weekly/monthly basis.
• Supervise teams to deliver a premium customer experience directly reflective of our company’s high level of standards.
• Create and ensure a safety-first culture that is apparent in every operation daily.
• Set performance and financial goals and attain them through team direction and management
• Contributing to sales innovations, strategic business development, and the profitability of the company as determined by the company's strategic goals.
• Seek new business tools and methods
• Evaluate the platform’s profits and revenue, and calculate risks
• Maintaining awareness of competitors, expansion opportunities, customers, markets, and new industry developments and standards.

Skills

Judgment & decision-making

Change management

Goal achievement

Hiring & training

Service industry experience

CRM experience

Tools

Salesforce

Job description

Job Description

As the General Club Manager You are directly responsible for the comprehensive oversight of all property/location/building management operations within your assigned purview. This includes all relevant staff employed in this location along with ensuring seamless communication between the corporate office initiatives and field operations (planning/processes, sales and business growth opportunities, new technology initiatives, and any other directive given by the CEO) as well as strictly adhering to all other established policies and procedures. This position reports directly to the Managing Director on all aspects of their business management responsibilities. This position requires a close interface with the Executive Team, other brands within the organization, managers, customers, and all other pertinent stakeholders in the market that we do business with.

The best service starts with you, this means we are always thinking one step ahead and surpassing the “normal” expectations.

Essential Responsibilities

• Train, develop and support on-site staff members to establish their adherence to company policies, procedures, and standards.
• Provide seamless communication, implementation, and execution of Executive team directives as communicated down from the CEO.
• Recommend and implement operational improvements as needed.
• Provide leadership to teams to inspire and enable them to meet or exceed targets on a daily/weekly/monthly basis.
• Supervise teams to deliver a premium customer experience directly reflective of our company’s high level of standards.
• Create and ensure a safety-first culture that is apparent in every operation daily.
• Set performance and financial goals and attain them through team direction and management
• Contributing to sales innovations, strategic business development, and the profitability of the company as determined by the company's strategic goals.
• Seek new business tools and methods
• Evaluate the platform’s profits and revenue, and calculate risks
• Maintaining awareness of competitors, expansion opportunities, customers, markets, and new industry developments and standards.

Skills And Qualifications

• Proven track record of effective qualitative and quantitative judgment and decision-making.
• Strong change management capability including the ability to manage teams through change.
• Proven track record of meeting and exceeding goals.
• Experience in hiring, coaching, and training teams to create an exceptional brand experience.
• Preference is given to candidates with experience in the service industry.
• CRM experience preferred - Salesforce a plus

Benefits

• Medical Benefits, Dental Benefits, Vision Benefits, Healthcare spending accounts (HSA/FSA)
• 401K Benefits
• Employee Assistance Program (EAP)
• Paid Vacation time, Sick time, and Holidays
• Growth opportunities
• A fun, friendly, professional working environment

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sexual orientation, gender identity, national origin, veteran, or disability status.

Other job-related duties may be assigned and could require work outside of the duties listed. This description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; “at will” employment remains.

For more information regarding our career opportunities, please visit our website. All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States