General Manager(08980) - 2881 Jones Franklin Rd

Domino's; Raleigh (NC); Sur place; USD 48 000 - 64 000; Plein temps

Résumé du poste

Domino's is seeking a store operations leader to manage a team of delivery drivers and CSRs in Raleigh. The role ensures orders are expedited quickly and correctly, with responsibility for end-of-night deposits, nightly inventory counts, and opening procedures to receive orders on time.

The manager oversees all store operations, communicates across teams, and ensures adherence to Domino's standards. Duties include scheduling, banking, promoting promotions, and maintaining grooming and

Responsabilités

• Lead a team of delivery drivers and CSRs to ensure orders are expedited quickly and correctly
• End of night banking including deposits and nightly inventory counts
• Open and set up store; ensure orders come in on time with a sense of urgency
• Maintain store operations per Domino's standards; oversee operations and staffing
• Communicate with managers to address business operations impacts
• Manage scheduling to match labor needs; monitor payroll-related tasks
• Collect payments and receipts from drivers; handle customer disputes to drive satisfaction
• Ensure delivery vehicles pass inspection; optimize routing to maximize on-time deliveries
• Read and understand P&L ledger; uphold grooming and appearance standards
• Promote pizza products and promotions; cross-train for prep and opening/closing procedures
• Provide quality customer service over phone and in person; operate order entry systems
• Foster teamwork, energy, and a fun store environment
• Contribute to and promote an atmosphere of efficiency and urgency

Description du poste

Job Description

• Lead a team of delivery drivers and csrs to ensure orders are expedited quickly and correctly
• When closing, responsible for end of the night bank deposits
• When closing, responsible for doing a nightly product inventory count
• When opening, ensure the store is set up properly and ready to receive orders upon time of open Foster and project a sense of urgency with each and every order
• Ensure the store is running according to Dominos Operation Evaluation Review standards
• Oversee total store operations
• Communicate with other managers and staff regarding any aspect that impacts business operations
• Calculate product and ingredient needs for a bi-weekly commissary and beverage delivery
• Actively training the GMIT on all aspects of store operations
• Maintain staffing levels that mirror the needs of business at any point of the day
• Creating and maintaining an employee schedule based upon labor needs
• Collect money and signed credit card receipts from delivery drivers at the end of their shift
• Comfortable with dispute resolution and ensuring every unhappy customer is a returning customer
• Ensure vehicle used for delivery pass inspection, both mechanically and visually
• Assist with routing delivery drivers to maximize service to customers while maintaining Domino's standards of orders delivered on time
• Ability to read and understand P&L ledger
• Uphold Domino's standards of grooming, uniform, and appearance
• Promote pizza products, specials, and promotions
• Receive cross-training for preparing products and ingredients, closing and opening procedures, operate pizza oven, and properly box products for delivery or carryout
• Provide quality customer service to internal and external customers both over the phone and in person
• Ability to speak and write clearly and comprehension of using a computer based order entry system
• Contribute to and promote an atmosphere of teamwork, energy, and fun

Job Duties

• Lead a team of delivery drivers and csrs to ensure orders are expedited quickly and correctly
• When closing, responsible for end of the night bank deposits
• When closing, responsible for doing a nightly product inventory count
• When opening, ensure the store is set up properly and ready to receive orders upon time of open Foster and project a sense of urgency with each and every order
• Ensure the store is running according to Dominos Operation Evaluation Review standards
• Oversee total store operations
• Communicate with other managers and staff regarding any aspect that impacts business operations
• Calculate product and ingredient needs for a bi-weekly commissary and beverage delivery
• Actively training the GMIT on all aspects of store operations
• Maintain staffing levels that mirror the needs of business at any point of the day
• Creating and maintaining an employee schedule based upon labor needs
• Collect money and signed credit card receipts from delivery drivers at the end of their shift
• Comfortable with dispute resolution and ensuring every unhappy customer is a returning customer
• Ensure vehicle used for delivery pass inspection, both mechanically and visually
• Assist with routing delivery drivers to maximize service to customers while maintaining Domino's standards of orders delivered on time
• Ability to read and understand P&L ledger
• Uphold Domino's standards of grooming, uniform, and appearance
• Promote pizza products, specials, and promotions
• Receive cross-training for preparing products and ingredients, closing and opening procedures, operate pizza oven, and properly box products for delivery or carryout
• Provide quality customer service to internal and external customers both over the phone and in person
• Ability to speak and write clearly and comprehension of using a computer based order entry system
• Contribute to and promote an atmosphere of teamwork, energy, and fun

Additional Information

All your information will be kept confidential according to EEO guidelines.