General Manager(08980) - 2881 Jones Franklin Rd

Domino's; Raleigh (NC); On-site; USD 55,000 - 85,000; Full time

Job summary

Domino's in Raleigh, NC seeks a Store General Manager to lead daily operations, oversee staffing and scheduling, manage deposits and inventory, and ensure timely, accurate order fulfillment. You will uphold brand standards, train team members, and drive customer satisfaction while coordinating with other leaders to optimize store performance.

The role emphasizes strong leadership, operations know-how, and a focus on delivering high-quality service and profitability for the store.

Responsibilities

• Lead a team of delivery drivers and CSRs to ensure orders are expedited quickly and correctly
• Oversee total store operations
• Maintain staffing levels and create employee schedules based on labor needs
• Ensure the store runs according to Domino's operating standards
• Handle end-of-day deposits and nightly inventory counts
• Communicate with other managers and staff about any operational impacts
• Promote Domino's products, specials, and promotions
• Provide quality customer service to internal and external customers

Job description

• Full-time
• Job Category Org: Store General Manager

Job Description

Job Duties

• Lead a team of delivery drivers and csrs to ensure orders are expedited quickly and correctly
• When closing, responsible for end of the night bank deposits
• When closing, responsible for doing a nightly product inventory count
• When opening, ensure the store is set up properly and ready to receive orders upon time of open
  Foster and project a sense of urgency with each and every order
• Ensure the store is running according to Dominos Operation Evaluation Review standards
• Oversee total store operations
• Communicate with other managers and staff regarding any aspect that impacts business operations
• Calculate product and ingredient needs for a bi-weekly commissary and beverage delivery
• Actively training the GMIT on all aspects of store operations
• Maintain staffing levels that mirror the needs of business at any point of the day
• Creating and maintaining an employee schedule based upon labor needs
• Collect money and signed credit card receipts from delivery drivers at the end of their shift
• Comfortable with dispute resolution and ensuring every unhappy customer is a returning customer
• Ensure vehicle used for delivery pass inspection, both mechanically and visually
• Assist with routing delivery drivers to maximize service to customers while maintaining Domino's standards of orders delivered on time
• Ability to read and understand P&L ledger
• Uphold Domino's standards of grooming, uniform, and appearance
• Promote pizza products, specials, and promotions
• Receive cross-training for preparing products and ingredients, closing and opening procedures, operate pizza oven, and properly box products for delivery or carryout
• Provide quality customer service to internal and external customers both over the phone and in person
• Ability to speak and write clearly and comprehension of using a computer based order entry system
• Contribute to and promote an atmosphere of teamwork, energy, and fun

Additional Information

All your information will be kept confidential according to EEO guidelines.