General Manager(08849) - 708 Slash Pine Dr

Domino's; Cary (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

Domino's in Cary, NC seeks an experienced manager to lead a team of delivery drivers and CSRs, ensuring orders are expedited accurately and on time. You will handle end-of-day deposits, nightly inventory, and scheduling to meet business needs while upholding Domino's standards and customer service excellence.

Responsibilities include opening readiness, routing optimization, crew development, and cross-training for various store operations.

Qualifications

• Experience leading store operations and a team of drivers and CSRs.
• Ability to manage end-of-day deposits and nightly inventory counts.
• Proven skills in scheduling, labor optimization, and customer service.
• Comfort with P&L ledger understanding and routine reporting.

Responsibilities

• Lead a team of delivery drivers and CSRs to expedite orders accurately.
• Oversee end-of-day bank deposits and nightly inventory counts.
• Ensure opening readiness and a sense of urgency for every order.
• Maintain store operations per Domino's standards and coordinate with staff.
• Manage scheduling, labor needs, and cross-training for opening/closing.
• Collect payments and receipts; resolve customer issues to promote loyalty.
• Ensure vehicle inspections and on-time delivery performance.
• Read and interpret P&L ledger; uphold grooming and appearance standards.
• Promote pizza products, specials, and promotions; support cross-training.

Skills

Leadership

Team management

Staff scheduling

Customer service

Dispute resolution

P&L literacy

Routing optimization

Communication

Job description

Job Description

• Lead a team of delivery drivers and csrs to ensure orders are expedited quickly and correctly
• When closing, responsible for end of the night bank deposits
• When closing, responsible for doing a nightly product inventory count
• When opening, ensure the store is set up properly and ready to receive orders upon time of open Foster and project a sense of urgency with each and every order
• Ensure the store is running according to Dominos Operation Evaluation Review standards
• Oversee total store operations
• Communicate with other managers and staff regarding any aspect that impacts business operations
• Calculate product and ingredient needs for a bi-weekly commissary and beverage delivery
• Actively training the GMIT on all aspects of store operations
• Maintain staffing levels that mirror the needs of business at any point of the day
• Creating and maintaining an employee schedule based upon labor needs
• Collect money and signed credit card receipts from delivery drivers at the end of their shift
• Comfortable with dispute resolution and ensuring every unhappy customer is a returning customer
• Ensure vehicle used for delivery pass inspection, both mechanically and visually
• Assist with routing delivery drivers to maximize service to customers while maintaining Domino's standards of orders delivered on time
• Ability to read and understand P&L ledger
• Uphold Domino's standards of grooming, uniform, and appearance
• Promote pizza products, specials, and promotions
• Receive cross-training for preparing products and ingredients, closing and opening procedures, operate pizza oven, and properly box products for delivery or carryout
• Provide quality customer service to internal and external customers both over the phone and in person
• Ability to speak and write clearly and comprehension of using a computer based order entry system
• Contribute to and promote an atmosphere of teamwork, energy, and fun

Job Duties

• Lead a team of delivery drivers and csrs to ensure orders are expedited quickly and correctly
• When closing, responsible for end of the night bank deposits
• When closing, responsible for doing a nightly product inventory count
• When opening, ensure the store is set up properly and ready to receive orders upon time of open Foster and project a sense of urgency with each and every order
• Ensure the store is running according to Dominos Operation Evaluation Review standards
• Oversee total store operations
• Communicate with other managers and staff regarding any aspect that impacts business operations
• Calculate product and ingredient needs for a bi-weekly commissary and beverage delivery
• Actively training the GMIT on all aspects of store operations
• Maintain staffing levels that mirror the needs of business at any point of the day
• Creating and maintaining an employee schedule based upon labor needs
• Collect money and signed credit card receipts from delivery drivers at the end of their shift
• Comfortable with dispute resolution and ensuring every unhappy customer is a returning customer
• Ensure vehicle used for delivery pass inspection, both mechanically and visually
• Assist with routing delivery drivers to maximize service to customers while maintaining Domino's standards of orders delivered on time
• Ability to read and understand P&L ledger
• Uphold Domino's standards of grooming, uniform, and appearance
• Promote pizza products, specials, and promotions
• Receive cross-training for preparing products and ingredients, closing and opening procedures, operate pizza oven, and properly box products for delivery or carryout
• Provide quality customer service to internal and external customers both over the phone and in person
• Ability to speak and write clearly and comprehension of using a computer based order entry system
• Contribute to and promote an atmosphere of teamwork, energy, and fun

Additional Information

All your information will be kept confidential according to EEO guidelines.