General Manager(07480) - 9825-E Chapel Hill Rd

SmartRecruiters, Inc.; Morrisville (NC); On-site; USD 52,000 - 75,000; Full time

Job summary

Domino's in Morrisville, NC seeks a Store General Manager to oversee all store operations, lead delivery drivers and CSRs, and ensure orders are processed quickly and correctly. You will manage opening/closing procedures, staffing, and inventory while upholding brand standards.

The role involves banking duties at close, scheduling, and coordinating with other managers to maintain high service levels and customer satisfaction. Experience with P&L is a plus.

Responsibilities

• Lead a team of delivery drivers and CSRs to ensure orders are expedited quickly and correctly
• End-of-night banking deposits responsibilities at close
• Nightly product inventory counts at close
• Open readiness: ensure store is set up and ready to receive orders on time
• Uphold Domino's operating standards and supervise total store operations
• Coordinate with managers and staff on impact to operations
• Forecast product and ingredient needs for commissary and beverage delivery
• Provide cross-training for opening/closing procedures, pizza oven operation, and order boxing

Job description

• Full-time
• Job Category Org: Store General Manager

Job Description

Job Duties

• Lead a team of delivery drivers and csrs to ensure orders are expedited quickly and correctly
• When closing, responsible for end of the night bank deposits
• When closing, responsible for doing a nightly product inventory count
• When opening, ensure the store is set up properly and ready to receive orders upon time of open
  Foster and project a sense of urgency with each and every order
• Ensure the store is running according to Dominos Operation Evaluation Review standards
• Oversee total store operations
• Communicate with other managers and staff regarding any aspect that impacts business operations
• Calculate product and ingredient needs for a bi-weekly commissary and beverage delivery
• Actively training the GMIT on all aspects of store operations
• Maintain staffing levels that mirror the needs of business at any point of the day
• Creating and maintaining an employee schedule based upon labor needs
• Collect money and signed credit card receipts from delivery drivers at the end of their shift
• Comfortable with dispute resolution and ensuring every unhappy customer is a returning customer
• Ensure vehicle used for delivery pass inspection, both mechanically and visually
• Assist with routing delivery drivers to maximize service to customers while maintaining Domino's standards of orders delivered on time
• Ability to read and understand P&L ledger
• Uphold Domino's standards of grooming, uniform, and appearance
• Promote pizza products, specials, and promotions
• Receive cross-training for preparing products and ingredients, closing and opening procedures, operate pizza oven, and properly box products for delivery or carryout
• Provide quality customer service to internal and external customers both over the phone and in person
• Ability to speak and write clearly and comprehension of using a computer based order entry system
• Contribute to and promote an atmosphere of teamwork, energy, and fun

Additional Information

All your information will be kept confidential according to EEO guidelines.

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