General Manager(08836) - 3335 N. Hathaway Blvd.

SmartRecruiters, Inc.; Sharpsburg (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Domino's in Sharpsburg, NC is hiring a General Manager to oversee store operations, lead delivery drivers and CSRs, manage opening and closing, and drive on-time orders while maintaining Domino's standards.

You will handle inventory, scheduling, customer service, routing, and training of staff, ensuring P&L awareness, grooming standards, and promotions of pizza products and deals to maximize profit and guest satisfaction.

Qualifications

• Leadership experience in retail or food service.
• Ability to read P&L statements and manage budgets.
• Excellent customer service and communication skills.

Responsibilities

• Lead a team of delivery drivers and CSRs to ensure orders are expedited quickly and correctly.
• Oversee opening and closing procedures, ensuring the store is set up to receive orders on time and deposits are handled securely.
• Maintain inventory accuracy with nightly counts and bi-weekly commissary planning.
• Ensure the store operates per Domino's standards and safety grooming requirements.

Job description

General Manager(08836) - 3335 N. Hathaway Blvd.

• Full-time
• Job Category Org: Store General Manager

• Lead a team of delivery drivers and csr’s to ensure orders are expedited quickly and correctly
• When closing, responsible for end of the night bank deposits
• When closing, responsible for doing a nightly product inventory count
• When opening, ensure the store is set up properly and ready to receive orders upon time of open
• Foster and project a sense of urgency with each and every order
• Ensure the store is running according to Domino’s Operation Evaluation Review standards
• Oversee total store operations
• Communicate with other managers and staff regarding any aspect that impacts business operations
• Calculate product and ingredient needs for a bi-weekly commissary and beverage delivery
• Actively training the GMIT on all aspects of store operations
• Maintain staffing levels that mirror the needs of business at any point of the day
• Creating and maintaining an employee schedule based upon labor needs
• Collect money and signed credit card receipts from delivery drivers at the end of their shift
• Comfortable with dispute resolution and ensuring every unhappy customer is a returning customer
• Ensure vehicle used for delivery pass inspection, both mechanically and visually
• Assist with routing delivery drivers to maximize service to customers while maintaining Dominos standards of orders delivered on time
• Ability to read and understand P&L ledger
• Uphold Dominos standards of grooming, uniform, and appearance
• Promote pizza products, specials, and promotions
• Receive cross-training for preparing products and ingredients, closing and opening procedures, operate pizza oven, and properly box products for delivery or carryout
• Provide quality customer service to internal and external customers both over the phone and in person
• Ability to speak and write clearly and comprehension of using a computer based order entry system
• Contribute to and promote an atmosphere of teamwork, energy, and fun