General Manager(08849) - 708 Slash Pine Dr

SmartRecruiters, Inc.; Cary (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Domino's in Cary, NC seeks a General Manager to oversee daily store operations and lead a team of drivers and CSRs. You will manage opening/closing procedures, inventory, staffing, and scheduling, while ensuring orders are prepared accurately and delivered on time.

You will read the P&L ledger and promote pizzas and promotions to drive sales and guest satisfaction. The role requires strong leadership, customer focus, and the ability to train staff and maintain standards in a fast-paced

Qualifications

• Experience coordinating store operations and leading a team.
• Ability to manage opening/closing procedures and inventory.
• Understanding of basic financials including P&L.

Responsibilities

• Lead a team of delivery drivers and CSRs to ensure orders are expedited quickly and correctly.
• Close duties: end-of-night bank deposits.
• Close duties: nightly product inventory count.
• Open duties: set up store to receive orders on time.
• Foster urgency with every order.
• Follow Domino's OE standards for store operations.
• Oversee total store operations.
• Communicate with managers and staff on operations.
• Plan product and ingredient needs for bi-weekly commissary.
• Train GMIT on store operations.
• Maintain staffing levels per business needs.
• Create and maintain employee schedules by labor needs.
• Collect money and receipts from drivers at shift end.
• Resolve disputes to convert unhappy customers to returners.
• Ensure delivery vehicle passes inspection.
• Assist routing drivers to maximize on-time deliveries.
• Read and understand P&L ledger.
• Uphold grooming, uniform, and appearance standards.
• Promote pizzas, specials, and promotions.
• Cross-train for product prep, opening/closing, ovens, boxing.
• Provide quality customer service in person and over the phone.
• Speak and write clearly with order-entry systems.
• Foster teamwork, energy, and fun.

Job description

General Manager (08849) - 708 Slash Pine Dr

• Full-time
• Job Category Org: Store General Manager

Job Duties

• Lead a team of delivery drivers and csrs to ensure orders are expedited quickly and correctly
• When closing, responsible for end of the night bank deposits
• When closing, responsible for doing a nightly product inventory count
• When opening, ensure the store is set up properly and ready to receive orders upon time of open
  Foster and project a sense of urgency with each and every order
• Ensure the store is running according to Dominos Operation Evaluation Review standards
• Oversee total store operations
• Communicate with other managers and staff regarding any aspect that impacts business operations
• Calculate product and ingredient needs for a bi-weekly commissary and beverage delivery
• Actively training the GMIT on all aspects of store operations
• Maintain staffing levels that mirror the needs of business at any point of the day
• Creating and maintaining an employee schedule based upon labor needs
• Collect money and signed credit card receipts from delivery drivers at the end of their shift
• Comfortable with dispute resolution and ensuring every unhappy customer is a returning customer
• Ensure vehicle used for delivery pass inspection, both mechanically and visually
• Assist with routing delivery drivers to maximize service to customers while maintaining Domino's standards of orders delivered on time
• Ability to read and understand P&L ledger
• Uphold Domino's standards of grooming, uniform, and appearance
• Promote pizza products, specials, and promotions
• Receive cross-training for preparing products and ingredients, closing and opening procedures, operate pizza oven, and properly box products for delivery or carryout
• Provide quality customer service to internal and external customers both over the phone and in person
• Ability to speak and write clearly and comprehension of using a computer based order entry system
• Contribute to and promote an atmosphere of teamwork, energy, and fun

All your information will be kept confidential according to EEO guidelines.