General Manager(08903) - 1183 W Chatham St

Domino's; Cary (NC); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading pizza chain located in Cary, North Carolina is seeking a proficient General Manager to oversee daily store operations. The ideal candidate will lead a team of delivery drivers and customer service representatives, manage store finances, and uphold quality and customer service standards. This full-time position demands strong leadership skills, a commitment to excellence, and an ability to provide exceptional customer experiences. Join a dynamic team and promote a fun work environment.

Qualifications

• Experience in managing a team and store operations.
• Ability to read and understand financial statements.
• Strong customer service orientation.

Responsibilities

• Lead and manage a team of delivery drivers and customer service representatives.
• Ensure the store operates according to company standards.
• Oversee total store operations and financial management.
• Train GMIT on store operations and processes.
• Maintain staffing levels and create employee schedules.

Skills

Leadership

Team management

Customer service

Conflict resolution

Time management

Job description

General Manager(08903) - 1183 W Chatham St

• Full-time
• Job Category Org: Store General Manager

Job Duties

• Lead a team of delivery drivers and csrs to ensure orders are expedited quickly and correctly
• When closing, responsible for end of the night bank deposits
• When closing, responsible for doing a nightly product inventory count
• When opening, ensure the store is set up properly and ready to receive orders upon time of open
  Foster and project a sense of urgency with each and every order
• Ensure the store is running according to Dominos Operation Evaluation Review standards
• Oversee total store operations
• Communicate with other managers and staff regarding any aspect that impacts business operations
• Calculate product and ingredient needs for a bi-weekly commissary and beverage delivery
• Actively training the GMIT on all aspects of store operations
• Maintain staffing levels that mirror the needs of business at any point of the day
• Creating and maintaining an employee schedule based upon labor needs
• Collect money and signed credit card receipts from delivery drivers at the end of their shift
• Comfortable with dispute resolution and ensuring every unhappy customer is a returning customer
• Ensure vehicle used for delivery pass inspection, both mechanically and visually
• Assist with routing delivery drivers to maximize service to customers while maintaining Domino's standards of orders delivered on time
• Ability to read and understand P&L ledger
• Uphold Domino's standards of grooming, uniform, and appearance
• Promote pizza products, specials, and promotions
• Receive cross-training for preparing products and ingredients, closing and opening procedures, operate pizza oven, and properly box products for delivery or carryout
• Provide quality customer service to internal and external customers both over the phone and in person
• Ability to speak and write clearly and comprehension of using a computer based order entry system
• Contribute to and promote an atmosphere of teamwork, energy, and fun

All your information will be kept confidential according to EEO guidelines.