General Manager(05533) - 1272 Independence Dr.

SmartRecruiters, Inc.; Rocky Mount (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

Dominos in Rocky Mount, NC is seeking a General Manager to lead daily store operations, manage a team of delivery drivers and CSRs, and ensure orders are processed accurately and delivered on time. You will open/close procedures, oversee inventory and deposits, and promote promotions to grow sales.

The role requires strong leadership, effective scheduling, and adherence to company standards for grooming and service. Candidates should excel in customer service and teamwork.

Qualifications

• Leadership experience in a fast-paced retail/food service environment.
• Ability to read and interpret P&L statements and drive financially responsible decisions.
• Strong communication and conflict-resolution skills.

Responsibilities

• Lead a team of delivery drivers and CSRs to ensure fast, accurate orders.
• Oversee end-of-night deposits and nightly product inventory checks.
• Ensure store opens on time and is ready to receive orders.
• Maintain staffing levels with an effective employee schedule.
• Coordinate delivery routing to maximize on-time performance.
• Uphold Domino's standards for grooming, uniforms, and appearance.
• Promote products, specials, and promotions to drive sales.
• Ensure vehicle compliance for delivery operations and safe orders.

Skills

Team leadership

P&L literacy

Customer service

Job description

General Manager(05533) - 1272 Independence Dr.

• Full-time
• Job Category Org: Store General Manager
• Lead a team of delivery drivers and csr's to ensure orders are expedited quickly and correctly
• When closing, responsible for end of the night bank deposits
• When closing, responsible for doing a nightly product inventory count
• When opening, ensure the store is set up properly and ready to receive orders upon time of open
• Foster and project a sense of urgency with each and every order
• Ensure the store is running according to Dominos Operation Evaluation Review standards
• Oversee total store operations
• Communicate with other managers and staff regarding any aspect that impacts business operations
• Calculate product and ingredient needs for a bi-weekly commissary and beverage delivery
• Actively training the GMIT on all aspects of store operations
• Maintain staffing levels that mirror the needs of business at any point of the day
• Creating and maintaining an employee schedule based upon labor needs
• Collect money and signed credit card receipts from delivery drivers at the end of their shift
• Comfortable with dispute resolution and ensuring every unhappy customer is a returning customer
• Ensure vehicle used for delivery pass inspection, both mechanically and visually
• Assist with routing delivery drivers to maximize service to customers while maintaining Dominos standards of orders delivered on time
• Ability to read and understand P&L ledger
• Uphold Dominos standards of grooming, uniform, and appearance
• Promote pizza products, specials, and promotions
• Receive cross-training for preparing products and ingredients, closing and opening procedures, operate pizza oven, and properly box products for delivery or carryout
• Provide quality customer service to internal and external customers both over the phone and in person
• Ability to speak and write clearly and comprehension of using a computer based order entry system
• Contribute to and promote an atmosphere of teamwork, energy, and fun