General Manager(08836) - 3335 N. Hathaway Blvd.

Domino's; Sharpsburg (NC); On-site; USD 42,000 - 66,000; Full time

Job summary

Domino's in North Carolina is seeking an experienced Store Manager to lead a team of drivers and CSRs, ensure orders are expedited, and manage the store end-to-end. The role includes opening/closing duties, deposits, and inventory control, with a focus on delivering outstanding customer service.

You will oversee staffing, scheduling, and training of the GMIT and staff, while maintaining Domino's standards and promoting promotions.

Qualifications

• Experience leading a service team in a fast-paced setting.
• Ability to manage end-of-day banking and inventory processes.
• Capable of opening/closing operations and ensuring timely readiness.

Responsibilities

• Lead delivery drivers and CSRs to ensure accurate, fast orders.
• Oversee store operations and communicate across management.
• Maintain staffing and create employee schedules based on needs.
• Handle deposits, receipts, and nightly reconciliation.
• Manage inventory and product/ingredient planning for commissary deliveries.
• Train GMIT and other staff on procedures and standards.
• Promote products and promos and uphold grooming and appearance standards.
• Resolve customer issues to turn unhappy customers into repeat patrons.

Skills

Team leadership

Customer service

Scheduling

P&L understanding

Communication

Tools

POS system

Job description

Job Description

• Lead a team of delivery drivers and csr’s to ensure orders are expedited quickly and correctly
• When closing, responsible for end of the night bank deposits
• When closing, responsible for doing a nightly product inventory count
• When opening, ensure the store is set up properly and ready to receive orders upon time of open
• Foster and project a sense of urgency with each and every order
• Ensure the store is running according to Domino’s Operation Evaluation Review standards
• Oversee total store operations
• Communicate with other managers and staff regarding any aspect that impacts business operations
• Calculate product and ingredient needs for a bi-weekly commissary and beverage delivery
• Actively training the GMIT on all aspects of store operations
• Maintain staffing levels that mirror the needs of business at any point of the day
• Creating and maintaining an employee schedule based upon labor needs
• Collect money and signed credit card receipts from delivery drivers at the end of their shift
• Comfortable with dispute resolution and ensuring every unhappy customer is a returning customer
• Ensure vehicle used for delivery pass inspection, both mechanically and visually
• Assist with routing delivery drivers to maximize service to customers while maintaining Dominos standards of orders delivered on time
• Ability to read and understand P&L ledger
• Uphold Dominos standards of grooming, uniform, and appearance
• Promote pizza products, specials, and promotions
• Receive cross-training for preparing products and ingredients, closing and opening procedures, operate pizza oven, and

properly box products for delivery or carryout

• Provide quality customer service to internal and external customers both over the phone and in person
• Ability to speak and write clearly and comprehension of using a computer based order entry system
• Contribute to and promote an atmosphere of teamwork, energy, and fun