General Manager05512 4502 N Roxboro St

Domino's Franchise; Durham (NC); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading pizza franchise in Durham, North Carolina, is seeking a General Manager to oversee store operations and lead a team of delivery drivers and customer service representatives. The ideal candidate should have prior GM experience in a restaurant setting and possess strong leadership skills. This role will be key in ensuring customer satisfaction and efficient store operations.

Qualifications

• Must pass a background check.
• At least 1 year of prior GM restaurant experience.

Responsibilities

• Lead a team of delivery drivers and customer service representatives.
• Responsible for end of the night bank deposits when closing.
• Conduct a nightly product inventory count and ensure store readiness.

Skills

Leadership

Customer Service

Inventory Management

Team Training

Job description

Job Description

GM Job Description

Key Responsibilities:

• Lead a team of delivery drivers and customer service representatives to ensure orders are expedited quickly and correctly
• Responsible for end of the night bank deposits when closing
• Conduct a nightly product inventory count when closing
• Ensure the store is set up properly and ready to receive orders upon opening
• Foster and project a sense of urgency with each and every order
• Ensure the store is running according to Domino’s Operation Evaluation Review standards
• Oversee total store operations
• Communicate with other managers and staff regarding any aspect that impacts business operations
• Calculate product and ingredient needs for a bi-weekly commissary and beverage delivery
• Actively train the GMIT on all aspects of store operations
• Maintain staffing levels that mirror the needs of business at any point of the day
• Create and maintain an employee schedule based upon labor needs
• Collect money and signed credit card receipts from delivery drivers at the end of their shift
• Resolve disputes and ensure every unhappy customer is a returning customer
• Ensure vehicles used for delivery pass inspection, both mechanically and visually
• Assist with routing delivery drivers to maximize service to customers while maintaining Domino’s standards of orders delivered on time
• Read and understand P&L ledger
• Uphold Domino’s standards of grooming, uniform, and appearance
• Promote pizza products, specials, and promotions
• Receive cross-training for preparing products and ingredients, closing and opening procedures, operate pizza oven, and properly box products for delivery or carryout
• Provide quality customer service to internal and external customers both over the phone and in person
• Speak and write clearly, and comprehend using a computer-based order entry system
• Contribute to and promote an atmosphere of teamwork, energy, and fun

Qualifications:

Pass a background check and have at least 1 year of prior GM restaurant experience

Additional Information

All your information will be kept confidential according to EEO guidelines.