General Manager(04461) - 1201 Cole Mill Rd.

Domino; Durham (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Domino's Pizza seeks a General Manager at 1201 Cole Mill Rd to lead a team of delivery drivers and CSRs, ensuring orders are expedited quickly and correctly, while maintaining store standards.

You will manage opening/closing procedures, inventory, scheduling, and budgeting; promote products and promotions; ensure vehicle inspections and customer service excellence; and uphold grooming and uniforms. This fast-paced role demands leadership and a focus on results.

Responsibilities

• Lead a team of delivery drivers and CSRs to expedite orders.
• Open and close duties include deposits and nightly inventory.
• Ensure store operations meet Domino's OEER standards.
• Manage staffing, scheduling, and labor needs across shifts.
• Deliver quality customer service and resolve issues for repeat business.
• Coordinate bi-weekly commissary and beverage deliveries.

Job description

General Manager(04461) - 1201 Cole Mill Rd.

• Full-time
• Job Category Org: Store General Manager

GM Job Description
- Lead a team of delivery drivers and csr’s to ensure orders are expedited quickly and correctly
- When closing, responsible for end of the night bank deposits
- When closing, responsible for doing a nightly product inventory count
- When opening, ensure the store is set up properly and ready to receive orders upon time of open
- Foster and project a sense of urgency with each and every order
- Ensure the store is running according to Domino’s Operation Evaluation Review standards
- Oversee total store operations
- Communicate with other managers and staff regarding any aspect that impacts business operations
- Calculate product and ingredient needs for a bi-weekly commissary and beverage delivery
- Actively training the GMIT on all aspects of store operations
- Maintain staffing levels that mirror the needs of business at any point of the day
- Creating and maintaining an employee schedule based upon labor needs
- Collect money and signed credit card receipts from delivery drivers at the end of their shift
- Comfortable with dispute resolution and ensuring every unhappy customer is a returning customer
- Ensure vehicle used for delivery pass inspection, both mechanically and visually
- Assist with routing delivery drivers to maximize service to customers while maintaining Dominos standards of orders delivered on time
- Ability to read and understand P&L ledger
- Uphold Dominos standards of grooming, uniform, and appearance
- Promote pizza products, specials, and promotions
- Receive cross-training for preparing products and ingredients, closing and opening procedures, operate pizza oven, and
properly box products for delivery or carryout
- Provide quality customer service to internal and external customers both over the phone and in person
- Ability to speak and write clearly and comprehension of using a computer based order entry system
- Contribute to and promote an atmosphere of teamwork, energy, and fun

All your information will be kept confidential according to EEO guidelines.