General Manager(08980) - 2881 Jones Franklin Rd

Domino; Raleigh (NC); On-site; USD 60,000 - 90,000; Full time

Job summary

Domino's Raleigh, NC store seeks a full-time Store General Manager to lead a team of delivery drivers and CSRs, ensuring fast, accurate order processing and adherence to Domino's standards. The GM will manage opening/closing duties, inventory, scheduling, and customer service, while maintaining grooming and promoting promotions.

The role requires strong leadership, P&L awareness, and a commitment to delivering excellent customer experiences in a fast-paced environment.

Responsibilities

• Lead a team of delivery drivers and CSRs to ensure orders are expedited quickly and correctly
• End-of-night deposits and nightly product inventory counts when closing
• Open the store, set up properly, and ensure orders are received on time
• Oversee total store operations and coordinate with managers and staff
• Create and maintain employee schedules based on labor needs
• Promote pizza products, specials, and promotions to drive sales
• Ensure delivery vehicle readiness and route drivers to maximize on-time orders
• Read and understand P&L ledger to manage costs and profitability

Job description

• Full-time
• Job Category Org: Store General Manager

Job Description

Job Duties

• Lead a team of delivery drivers and csrs to ensure orders are expedited quickly and correctly
• When closing, responsible for end of the night bank deposits
• When closing, responsible for doing a nightly product inventory count
• When opening, ensure the store is set up properly and ready to receive orders upon time of open
  Foster and project a sense of urgency with each and every order
• Ensure the store is running according to Dominos Operation Evaluation Review standards
• Oversee total store operations
• Communicate with other managers and staff regarding any aspect that impacts business operations
• Calculate product and ingredient needs for a bi-weekly commissary and beverage delivery
• Actively training the GMIT on all aspects of store operations
• Maintain staffing levels that mirror the needs of business at any point of the day
• Creating and maintaining an employee schedule based upon labor needs
• Collect money and signed credit card receipts from delivery drivers at the end of their shift
• Comfortable with dispute resolution and ensuring every unhappy customer is a returning customer
• Ensure vehicle used for delivery pass inspection, both mechanically and visually
• Assist with routing delivery drivers to maximize service to customers while maintaining Domino's standards of orders delivered on time
• Ability to read and understand P&L ledger
• Uphold Domino's standards of grooming, uniform, and appearance
• Promote pizza products, specials, and promotions
• Receive cross-training for preparing products and ingredients, closing and opening procedures, operate pizza oven, and properly box products for delivery or carryout
• Provide quality customer service to internal and external customers both over the phone and in person
• Ability to speak and write clearly and comprehension of using a computer based order entry system
• Contribute to and promote an atmosphere of teamwork, energy, and fun

Additional Information

All your information will be kept confidential according to EEO guidelines.

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