General Manager(04461) - 1201 Cole Mill Rd.

Domino's; Durham (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Domino's in Durham, NC, is seeking a General Manager to lead a team of delivery drivers and CSRs, oversee daily operations, scheduling, and financial tasks. The GM will ensure orders are expedited, deposits and inventories are completed accurately, and the store runs according to Domino’s standards.

The role requires strong customer service, dispute resolution, and the ability to read P&L statements, while maintaining grooming and appearance standards.

Qualifications

• Experience leading a team in a fast-paced store or restaurant environment.
• Ability to manage cash deposits and nightly inventory tasks.
• Strong customer service and conflict-resolution skills.

Responsibilities

• Lead a team of delivery drivers and CSRs to ensure orders are expedited quickly and correctly.
• Oversee end-of-day bank deposits and nightly inventory counts.
• Ensure opening procedures set up the store to receive orders on time.
• Foster urgency and maintain store operations per Domino’s standards.
• Communicate with managers and staff about any issue impacting operations.
• Plan product and ingredient needs for commissary and beverage delivery bi-weekly.
• Train staff on store operations and procedures.
• Create and maintain employee schedules based on labor needs.
• Collect payments and receipts from drivers at shift end.
• Resolve disputes to turn unhappy customers into returning customers.
• Ensure delivery vehicles pass inspection and are roadworthy.
• Route drivers to maximize service while maintaining on-time orders.
• Read and understand P&L ledger.

Skills

Leadership

Team coordination

Customer service

Scheduling

Dispute resolution

Communication

Job description

Job Description

GM Job Description

• Lead a team of delivery drivers and csr’s to ensure orders are expedited quickly and correctly
• When closing, responsible for end of the night bank deposits
• When closing, responsible for doing a nightly product inventory count
• When opening, ensure the store is set up properly and ready to receive orders upon time of open
• Foster and project a sense of urgency with each and every order
• Ensure the store is running according to Domino’s Operation Evaluation Review standards
• Oversee total store operations
• Communicate with other managers and staff regarding any aspect that impacts business operations
• Calculate product and ingredient needs for a bi-weekly commissary and beverage delivery
• Actively training the GMIT on all aspects of store operations
• Maintain staffing levels that mirror the needs of business at any point of the day
• Creating and maintaining an employee schedule based upon labor needs
• Collect money and signed credit card receipts from delivery drivers at the end of their shift
• Comfortable with dispute resolution and ensuring every unhappy customer is a returning customer
• Ensure vehicle used for delivery pass inspection, both mechanically and visually
• Assist with routing delivery drivers to maximize service to customers while maintaining Dominos standards of orders delivered on time
• Ability to read and understand P&L ledger
• Uphold Dominos standards of grooming, uniform, and appearance
• Promote pizza products, specials, and promotions
• Receive cross-training for preparing products and ingredients, closing and opening procedures, operate pizza oven, and

• Lead a team of delivery drivers and csr’s to ensure orders are expedited quickly and correctly
• When closing, responsible for end of the night bank deposits
• When closing, responsible for doing a nightly product inventory count
• When opening, ensure the store is set up properly and ready to receive orders upon time of open
• Foster and project a sense of urgency with each and every order
• Ensure the store is running according to Domino’s Operation Evaluation Review standards
• Oversee total store operations
• Communicate with other managers and staff regarding any aspect that impacts business operations
• Calculate product and ingredient needs for a bi-weekly commissary and beverage delivery
• Actively training the GMIT on all aspects of store operations
• Maintain staffing levels that mirror the needs of business at any point of the day
• Creating and maintaining an employee schedule based upon labor needs
• Collect money and signed credit card receipts from delivery drivers at the end of their shift
• Comfortable with dispute resolution and ensuring every unhappy customer is a returning customer
• Ensure vehicle used for delivery pass inspection, both mechanically and visually
• Assist with routing delivery drivers to maximize service to customers while maintaining Dominos standards of orders delivered on time
• Ability to read and understand P&L ledger
• Uphold Dominos standards of grooming, uniform, and appearance
• Promote pizza products, specials, and promotions
• Receive cross-training for preparing products and ingredients, closing and opening procedures, operate pizza oven, and

properly box products for delivery or carryout

• Provide quality customer service to internal and external customers both over the phone and in person
• Ability to speak and write clearly and comprehension of using a computer based order entry system
• Contribute to and promote an atmosphere of teamwork, energy, and fun

Additional Information

All your information will be kept confidential according to EEO guidelines.