General Manager

Personna Employment Solutions; Yakima (WA); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Travel opportunities

Job summary

Personna Employment Solutions seeks an experienced General Manager to oversee multiple tire and automotive service locations in the Yakima Valley. This senior leader drives sales growth, profitability, and service quality while coaching managers and ensuring consistent standards across sites.

You will lead performance reviews, budgeting, and operational discipline, balancing customer satisfaction with productivity and growth across locations.

Qualifications

• 7+ years of leadership experience in automotive service, tire sales, retail automotive operations, or a closely related industry.
• 3+ years of experience overseeing multiple locations, departments, or management teams
• Strong understanding of tire sales, automotive repair, service writing, shop workflow, and customer service
• Experience managing budgets, P&Ls, labor costs, margins, inventory, and profitability
• Proven ability to coach managers, improve performance, and lead teams through change
• Strong communication, decision-making, organizational, and problem-solving skills
• Ability to manage competing priorities in a fast-paced service environment
• Comfort using POS systems, automotive management software, spreadsheets, and performance reporting tools
• Valid driver's license and ability to travel regularly between locations
• High school diploma or equivalent required; additional business, automotive, or management education preferred

Responsibilities

• Provide leadership and operational direction across multiple tire and automotive service locations
• Coach, develop, and hold store managers accountable for performance, staffing, profitability, and customer satisfaction
• Conduct regular store visits and ensure operational standards are followed consistently
• Establish clear expectations and develop action plans for underperforming locations
• Build a professional, accountable, and customer-focused culture across the organization
• Drive revenue growth across tire sales, automotive repair, preventive maintenance, and related services
• Review store-level P&Ls, labor costs, margins, expenses, and productivity
• Improve sales, gross profit, average repair order, customer retention, and overall profitability
• Monitor pricing, discounts, purchasing practices, inventory levels, and operating expenses
• Prepare budgets, forecasts, and performance reports for senior leadership
• Identify market opportunities and recommend practical strategies for continued growth

Skills

Leadership

Coaching

Budgeting

P&L management

Customer service

Communication

Decision making

Problem solving

Multi-location oversight

Travel readiness

Sales growth

Education

High school diploma or equivalent

Tools

POS systems

Automotive management software

Spreadsheets

Performance reporting tools

Job description

Location: Yakima Valley, Washington

Employment Type: Full-time

Work Setting: Onsite, multi-location

We are seeking an experienced, results-driven General Manager to oversee multiple tire and automotive service locations throughout the Yakima Valley.

This senior leadership role is responsible for driving sales growth, profitability, operational consistency, manager development, customer satisfaction, and service quality across multiple locations.

The ideal candidate understands both the operational and financial sides of the tire and automotive service industry. This individual should be comfortable reviewing store performance, coaching managers, improving shop productivity, resolving customer concerns, and creating a consistent, accountable culture across multiple locations.

• Provide leadership and operational direction across multiple tire and automotive service locations
• Coach, develop, and hold store managers accountable for performance, staffing, profitability, and customer satisfaction
• Conduct regular store visits and ensure operational standards are followed consistently
• Establish clear expectations and develop action plans for underperforming locations
• Build a professional, accountable, and customer-focused culture across the organization
• Drive revenue growth across tire sales, automotive repair, preventive maintenance, and related services
• Review store-level P&Ls, labor costs, margins, expenses, and productivity
• Improve sales, gross profit, average repair order, customer retention, and overall profitability
• Monitor pricing, discounts, purchasing practices, inventory levels, and operating expenses
• Prepare budgets, forecasts, and performance reports for senior leadership
• Identify market opportunities and recommend practical strategies for continued growth

Automotive Service Operations

• Ensure work is completed safely, accurately, efficiently, and according to established standards
• Monitor shop workflow, technician productivity, labor utilization, scheduling, and vehicle turnaround times
• Maintain appropriate staffing levels based on business demand
• Ensure stores maintain appropriate tire, parts, equipment, and supply inventories
• Manage vendor and supplier relationships related to pricing, product availability, and service
• Ensure facilities, service bays, equipment, and customer areas are properly maintained

Customer Experience

• Maintain consistently high customer service standards across all locations
• Support store managers with escalated customer concerns
• Monitor customer feedback, reviews, complaints, warranty issues, and service recovery
• Develop processes that encourage repeat business, referrals, and long-term customer relationships
• Ensure service recommendations are communicated clearly, honestly, and professionally

Team Development

• Recruit, train, coach, and retain store managers, service advisors, technicians, tire installers, and support staff
• Identify future leaders and develop internal talent
• Conduct performance reviews and provide ongoing feedback and corrective action when needed
• Promote teamwork, accountability, professionalism, safety, and respect
• Partner with leadership and HR on employee relations, staffing, training, and performance matters

Safety & Compliance

• Ensure compliance with workplace safety requirements and internal policies
• Maintain accurate operational, employee, inspection, and incident documentation
• Ensure employees receive appropriate training and consistently follow safe work practices
• Protect company assets and support effective cash handling, inventory control, and loss-prevention practices

Required Qualifications

• 7+ years of leadership experience in automotive service, tire sales, retail automotive operations, or a closely related industry
• 3+ years of experience overseeing multiple locations, departments, or management teams
• Strong understanding of tire sales, automotive repair, service writing, shop workflow, and customer service
• Experience managing budgets, P&Ls, labor costs, margins, inventory, and profitability
• Proven ability to coach managers, improve performance, and lead teams through change
• Strong communication, decision-making, organizational, and problem-solving skills
• Ability to manage competing priorities in a fast-paced service environment
• Comfort using POS systems, automotive management software, spreadsheets, and performance reporting tools
• Valid driver's license and ability to travel regularly between locations
• High school diploma or equivalent required; additional business, automotive, or management education preferred

Preferred Experience

• Direct experience with a multi-location tire or automotive service organization
• Experience leading service advisors, technicians, tire installers, and retail sales teams
• Knowledge of automotive parts, tire products, warranties, vendor programs, and inventory controls
• Experience developing store managers and building succession plans
• Bilingual English/Spanish communication skills are helpful, but not required

The successful candidate will be:

• Visible, approachable, and comfortable spending time inside each location
• Financially disciplined and focused on measurable results
• Consistent in setting expectations and holding teams accountable
• Skilled at balancing customer satisfaction, employee development, productivity, and profitability
• Calm and decisive when handling operational challenges
• Professional, ethical, and committed to building a strong company culture