General Manager

Capano Management Company; Wilmington (DE); On-site; USD 80,000 - 120,000; Full time

Job summary

A retail management firm is seeking an experienced General Manager to oversee multi-unit operations. Responsibilities include leading store teams, managing P&L, and developing strategies for revenue growth. The ideal candidate has over 10 years of experience in liquor or retail sales and a strong track record of enhancing customer experience. This position offers an opportunity to drive operational excellence and foster a customer-first culture in a dynamic retail environment.

Qualifications

• 10+ years in liquor or retail sales, ideally multi-unit.
• Proven GM or Assistant GM success in sales growth.
• Strong P&L management and cost control skills.

Responsibilities

• Lead and inspire store teams to meet sales goals.
• Manage multi-unit retail operations including P&L.
• Develop strategies to increase revenue and profit.

Skills

Leadership and coaching

Multi-unit retail operations

P&L management

Customer experience enhancement

Performance coaching

Merchandising

Communication skills

Education

Hospitality, Business, or Retail Management degree

Job description

Responsibilities

• Lead, coach, and inspire store teams to achieve sales, service, and performance goals
• Manage all facets of multi‑unit retail operations, including P&L accountability, expense control, staffing, merchandising, and shrink management
• Develop and execute strategies to increase store revenue and profit margins, including promotional planning, upselling techniques, pricing strategies, and product mix optimization
• Analyze key performance indicators to identify opportunities for operational improvement and financial growth
• Maintain high standards for visual merchandising, inventory accuracy, and product assortment
• Build a customer‑first culture through personalized service, local engagement, and ongoing team training
• Forge strong supplier partnerships to optimize the cost of goods, negotiate favorable terms, and drive product innovation
• Spearhead rebranding and repositioning efforts across multiple store locations to align with evolving market demands
• Oversee recruitment, onboarding, scheduling, and performance management of all store personnel
• Champion a culture of continuous learning and professional development

Qualifications

• 10+ years of progressive experience in liquor or retail sales, preferably in a high‑volume, multi‑unit, or big box environment
• Proven success as a General Manager or Assistant GM with demonstrated impact on sales and profit growth
• Deep understanding of P&L management, gross profit optimization, and cost control strategies
• Track record of implementing revenue‑driving initiatives that enhance customer experience and increase basket size
• Skilled in performance coaching, team leadership, and employee engagement
• Creative eye for merchandising and in‑store visual presentation
• Exceptional communication and relationship‑building skills
• Hospitality, Business, or Retail Management degree preferred
• Industry certifications such as WSET, Sommelier, or equivalent are a plus
• Flexibility to work evenings, weekends, and peak retail hours as needed

Capano Management is an Equal Opportunity Employer that values and encourages diversity. We solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce. All employment is decided on the basis of qualifications, merit, and business need.

Equal Opportunity Employer
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