General Manager

ISS Facility Services - North America; West Memphis (AR); On-site; USD 90,000 - 130,000; Full time

Job summary

ISS Facility Services - North America is seeking a General Manager to partner with an Executive Chef and leadership team to elevate workplace hospitality experiences. You will lead on-site operations, nurture client relationships, and drive culture, engagement, and operational excellence.

The role emphasizes developing people, aligning with client objectives, and delivering exceptional workplace hospitality across a successful operation. You will be trusted to shape culture and outcomes daily.

Qualifications

• Demonstrated ability to lead and develop teams to deliver hospitality excellence.
• Builds trusted client relationships and aligns with client business goals.
• Champion culture, recognition, inclusion, and continuous improvement.

Responsibilities

• Lead with visibility, authenticity, and accountability.
• Develop leaders and create a strong internal talent pipeline.
• Foster a culture of teamwork, recognition and continuous improvement.
• Build strong client partnerships and understand client needs to anticipate evolving requirements.

Skills

Leadership

Client relationships

People development

Operational excellence

Culture champion

Job description

Have You Ever Wanted to Partner with a Rockstar Chef Instead of Managing One?

Imagine stepping into a leadership role where the culinary talent is already exceptional, the team is strong, and the foundation for success is in place.

We're looking for a General Manager who can partner with an accomplished Executive Chef and experienced leadership team to create unforgettable workplace hospitality experiences. This isn't a turnaround. It's an opportunity to elevate an already successful operation through leadership, client partnership, innovation, and culture.

If you love developing people, building relationships, creating energy, and bringing great ideas to life, we'd love to meet you.

General Manager

Key Purpose

The General Manager serves as the senior on-site leader responsible for creating an exceptional workplace hospitality experience that supports the client's culture, business objectives, and employee experience.

Working in close partnership with a highly talented Executive Chef and established leadership team, the General Manager focuses on building strong client relationships, developing people, driving operational excellence, and creating an environment where employees and guests thrive.

Success in this role is measured not only by operational and financial results, but by the strength of the culture, the quality of the client partnership, the engagement of the team, and the experiences created every day.

Success Criteria

Leadership & Culture

• Create an environment where people genuinely enjoy coming to work.
• Lead with visibility, authenticity, and accountability.
• Develop leaders and build a strong internal talent pipeline.
• Foster a culture of teamwork, recognition, inclusion, and continuous improvement.

Client Partnership

• Build trusted relationships with client stakeholders at all levels.
• Understand the client's business and anticipate evolving needs.
• Serve as a