General Manager

DeVita & Hancock Hospitality; Boston (MA); On-site; USD 90,000 - 120,000; Full time

Job summary

DeVita & Hancock Hospitality in Boston seeks a General Manager to lead restaurant operations, drive hospitality excellence, and meet financial goals. The role focuses on building a positive culture, developing future leaders, and ensuring every guest experiences the brand standard.

You will oversee front and back of house, manage shifts, control costs, train managers, and maintain high standards of cleanliness, service, and ambiance.

Qualifications

• Experience in hospitality leadership roles.
• Willingness to work evenings, weekends, and holidays.
• Strong communication, coaching, and problem-solving skills.

Responsibilities

• Lead, motivate, coach, and develop Front and Back of House teams.
• Maintain operational control over every department and ensure readiness for peak periods.
• Drive exceptional guest hospitality and promptly address guest concerns.
• Oversee shift transitions, briefings, staffing, inventory, and restaurant presentation.
• Monitor labor, food costs, and other expenses; coach upselling and guest engagement.
• Maintain cleanliness and operational standards across dining, kitchen, bar, restrooms, and storage areas.

Skills

Leadership

Team Development

Operations Management

Guest Experience

Financial Acumen

Communication

Problem Solving

Job description

Job Description — General Manager

Position Summary

The General Manager is responsible for the overall success of the restaurant by leading the

team, delivering exceptional hospitality, maintaining operational excellence, and achieving

financial goals. The General Manager creates a positive work culture, develops future leaders,

and ensures every guest experiences our brands standard.

The ideal candidate is a passionate hospitality professional with an entrepreneurial mindset who

thrives in a fast-paced environment and enjoys developing people.

Responsibilities

Leadership & Team Development

• Lead, motivate, coach, and develop both Front and Back of House teams.
• Build a positive, respectful, and accountable culture.
• Train and mentor managers and future leaders.
• Promote our brands core values through daily leadership.

Operations

• Maintain operational control over every department.
• Coordinate communication between Front and Back of House.
• Ensure effective planning for busy periods, with particular attention to the Expo station.
• Monitor every aspect of restaurant operations and anticipate operational challenges
• before they occur.

Guest Experience

• Ensure exceptional hospitality for every guest.
• Walk the dining room regularly, greeting guests and building relationships with regular
• customers.
• Handle guest concerns promptly and professionally.
• Maintain high standards of food quality, cleanliness, service, and atmosphere.

Shift Management

• Ensure every shift begins with a comprehensive manager briefing.
• Review department checklists and operational readiness.
• Verify staffing levels, inventory, and restaurant presentation.
• Oversee shift transitions, documenting important events and communicating priorities to
• the next shift.

Financial Accountability

• Manage cash handling procedures and daily deposits.
• Verify register balances and investigate discrepancies.
• Monitor labor, food costs, and operational expenses.
• Drive sales through coaching, upselling, and guest engagement.

Restaurant Standards

• Ensure the restaurant remains clean, organized, and fully operational at all times.
• Maintain all dining areas, kitchen, bar, restrooms, storage areas, and equipment.
• Ensure proper lighting, music, and overall guest ambiance.

Team Performance

• Hold the team accountable for performance expectations.
• Monitor employee development and training progress.
• Encourage continuous improvement through coaching and feedback.
• Set daily goals and motivate the team to achieve them.

Qualifications

Required

• Ability to work evenings, weekends, and holidays.
• Strong leadership and communication skills.
• Passion for hospitality and developing people.
• Ability to thrive in a fast-paced environment.
• Excellent problem-solving and organizational skills.

Characteristics

• Positive attitude and professional demeanor.
• Entrepreneurial mindset.
• Strong initiative and accountability.
• Ability to motivate diverse teams.