General Manager

DeVita & Hancock Hospitality; Boca Raton (FL); On-site; USD 70,000 - 110,000; Full time

Job summary

DeVita & Hancock Hospitality in Boca Raton is seeking a General Manager to lead the restaurant to exceptional hospitality, strong financial results, and a positive, high-performance culture. You will oversee Front and Back of House, coach managers, walk the dining room daily, resolve guest concerns promptly, maintain brand standards, and optimize operations to deliver consistent guest experiences.

This role requires an entrepreneurial mindset, flexible hours, and the ability to develop talent

Qualifications

• Ability to work evenings, weekends, and holidays.
• Strong leadership and communication skills.
• Passion for hospitality and developing people.
• Ability to thrive in a fast-paced environment.
• Excellent problem-solving and organizational skills.

Responsibilities

• Lead, motivate, coach, and develop Front and Back of House teams.
• Maintain operational control over every department and ensure effective interdepartmental communication.
• Walk the dining room daily to greet guests and build relationships with regular customers.
• Ensure shifts start with a manager briefing and maintain staffing and restaurant presentation.
• Monitor costs and drive sales through guest engagement and upselling.
• Maintain cleanliness, equipment, and ambiance across dining areas, kitchen, bar, restrooms, and storage.

Skills

Leadership

Communication

People development

Guest experience

Problem solving

Job description

Job Description – General Manager

Position Summary

The General Manager is responsible for the overall success of the restaurant by leading the

team, delivering exceptional hospitality, maintaining operational excellence, and achieving

financial goals. The General Manager creates a positive work culture, develops future leaders,

and ensures every guest experiences our brandsstandard.

The ideal candidate is a passionate hospitality professional with an entrepreneurial mindset who

thrives in a fast-paced environment and enjoys developing people.

Responsibilities

Leadership & Team Development

Lead, motivate, coach, and develop both Front and Back of House teams.

Build a positive, respectful, and accountable culture.

Train and mentor managers and future leaders.

Promote our brandscore values through daily leadership.

Operations

Maintain operational control over every department.

Coordinate communication between Front and Back of House.

Ensure effective planning for busy periods, with particular attention to the Expo station.

Monitor every aspect of restaurant operations and anticipate operational challenges

before they occur.

Guest Experience

Ensure exceptional hospitality for every guest.

Walk the dining room regularly, greeting guests and building relationships with regular

customers.

Handle guest concerns promptly and professionally.

Maintain high standards of food quality, cleanliness, service, and atmosphere.

Shift Management

Ensure every shift begins with a comprehensive manager briefing.

Review department checklists and operational readiness.

Verify staffing levels, inventory, and restaurant presentation.

Oversee shift transitions, documenting important events and communicating priorities to

the next shift.

Financial Accountability

Manage cash handling procedures and daily deposits.

Verify register balances and investigate discrepancies.

Monitor labor, food costs, and operational expenses.

Drive sales through coaching, upselling, and guest engagement.

Restaurant Standards

Ensure the restaurant remains clean, organized, and fully operational at all times.

Maintain all dining areas, kitchen, bar, restrooms, storage areas, and equipment.

Ensure proper lighting, music, and overall guest ambiance.

Team Performance

Hold the team accountable for performance expectations.

Monitor employee development and training progress.

Encourage continuous improvement through coaching and feedback.

Set daily goals and motivate the team to achieve them.

Qualifications

Required

Ability to work evenings, weekends, and holidays.

Strong leadership and communication skills.

Passion for hospitality and developing people.

Ability to thrive in a fast-paced environment.

Excellent problem-solving and organizational skills.

Characteristics

Positive attitude and professional demeanor.

Entrepreneurial mindset.

Strong initiative and accountability.

Ability to motivate diverse teams.