General Manager

Plazahotelelpaso; Washington (District of Columbia); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical Insurance

Paid Time Off

Travel Discounts

Commuter Transit Benefits

Quarterly Bonuses

Job summary

Hotel Madera, part of HHM Hotels, seeks a General Manager to oversee all hotel operations, drive revenue growth, manage expenses, and uphold guest satisfaction.

The role emphasizes leadership, guest experience, financial performance, and operational excellence, with opportunities for career progression within HHM Hotels.

Qualifications

• Lead, inspire, and mentor a diverse hotel team to deliver exceptional service.
• Oversee implementation of service standards and guest issue resolutions to maximize satisfaction.
• Develop and execute strategies to maximize revenue and control expenses.
• Maintain seamless hotel operations across front desk, housekeeping, and maintenance.
• Foster continuous learning and professional development for staff.

Responsibilities

• Lead, inspire, and mentor a diverse team to deliver exceptional performance.
• Oversee guest satisfaction by enforcing service standards and quick issue resolution.
• Develop and execute strategies to maximize revenue and control costs.
• Maintain a seamless operation across all hotel departments.
• Foster a culture of continuous learning and staff development.

Skills

Leadership

Guest Experience

Financial Management

Operational Excellence

Employee Development

Education

Associate or Bachelor’s Degree in Business, Hospitality or related field

Job description

Opportunity: General Manager

Oversee comprehensive property operations, financial management, and team leadership at Hotel Madera; strategically drive revenue growth and cost-control measures while maintaining top-tier guest satisfaction metrics.

Your Growth Path

Area General Manager - Regional Director of Operations – Vice President of Operations

Your Focus

Leadership

• Lead, inspire, and mentor a diverse team, cultivating a culture of collaboration, innovation, and accountability.
• Set clear expectations and provide the guidance necessary to achieve exceptional performance.

Guest Experience

• Ensure the highest level of guest satisfaction by overseeing the implementation of service standards, personalized experiences, and swift resolution of any issues.
• Continuously seek opportunities to enhance guest interactions and exceed expectations.

Financial Performance

• Develop and execute strategies to maximize revenue, optimize expenses, and achieve budgetary goals.
• Monitor financial performance through regular analysis and implement corrective actions as needed.

Operational Excellence

• Maintain a seamless and efficient operation by overseeing all aspects of the hotel, including front office, housekeeping, and maintenance.
• Implement best practices to uphold quality and safety standards.

Employee Development

• Foster a culture of continuous learning and professional development, empowering team members to excel in their roles and advance within the organization.

Your Background and Skills

• Associate or Bachelor’s Degree in Business, Hospitality or a related field.
• Previous hotel management experience required.

HHM Benefits and Perks

• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Free Basic Life Insurance
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Quarterly Bonuses and Incentives
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Technology Reimbursements

Work Environment and Context

• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, using fingers and hands, kneeling, or crouching.
• Occasional travel required.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Source: HHM Hotels