Hotel Manager

HHM Hospitality; Groton (CT); On-site; USD 70,000 - 110,000; Full time

Job summary

HHM Hotels is seeking a Hotel Manager in the United States, Connecticut (Groton) to supervise departments and oversee operations. The role involves interviewing, training, coaching staff, managing budgets, and improving guest satisfaction while ensuring brand standards.

You will support the GM with forecasts, reports, payroll coordination, and safety/compliance. A degree is preferred and experience in hotel operations is desirable.

Qualifications

• Associate or Bachelor’s degree preferred.
• Experience in hotel operations is desirable.

Responsibilities

• Interview, select, train, schedule, coach and support associates, ensuring standards are met.
• Oversee hotel departments to provide top quality guest service.
• Assist GM with forecasts, budgets and revenue management.
• Monitor guest satisfaction and respond to complaints.
• Oversee accounting functions and payroll coordination.
• Coordinate with sales to improve occupancy and revenue.
• Maintain front office systems and equipment.
• Contribute to safety and audit processes.
• Perform other duties as directed by management.

Skills

Interview & select

Train & coach staff

Budget assistance

Guest service focus

Education

Associate or Bachelor’s degree preferred

Tools

Front office systems

Job description

Overview

Opportunity: Hotel Manager

Supervise and manage hotel departments and oversee hotel operations as directed.

Your Growth Path

General Manager – Area General Manager –Regional Director of Operations

Your Focus

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests.
• Assist the GM in preparation of forecasts and reports and assist in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.
• Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction.
• Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
• Oversee the property accounting functions including but not limited to accounts payable and receivable, house bank audits, petty cash, and tax.
• Coordinate with the corporate accounting department to oversee payroll functions.
• Oversee and ensure internal audit standards are met.
• Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues.
• Monitor and maintain the front office systems and equipment to ensure optimum performance.
• Serve on the hotel’s safety committee.
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Your Background and Skills

• Associate or Bachelor’s degree preferred.
• Intermediate knowledge of overall hotel operations.

Work Environment and Context

• Work schedule varies and may include working on holidays, weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.