General Manager

Hotel Madera; Washington (District of Columbia); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental & Vision Health Insurance

Paid Time Off

401k Company Match

Free Basic Life Insurance

Travel Discounts

Commuter Transit and Parking Benefits

Quarterly Bonuses and Incentives

Employee Assistance & Wellness Program

Educational/Professional Development

Technology Reimbursements

Job summary

Hotel Madera is seeking a General Manager to oversee property operations and drive revenue growth in Washington, D.C. The successful candidate will be responsible for maintaining guest satisfaction metrics and nurturing team culture.

A degree in Business or Hospitality and prior hotel management experience are essential. Benefits include medical insurance, paid time off, and travel discounts, creating a supportive environment for both guests and staff.

Qualifications

• Previous hotel management experience required.

Responsibilities

• Oversee comprehensive property operations and financial management.
• Lead and inspire a diverse team to achieve exceptional performance.
• Ensure the highest level of guest satisfaction through effective service standards.
• Develop strategies to maximize revenue and optimize expenses.
• Maintain seamless operations across all hotel departments.

Skills

Team leadership

Financial management

Guest satisfaction

Operational excellence

Education

Associate or Bachelor’s degree in Business or Hospitality

Job description

General Manager – Hotel Madera

Oversee comprehensive property operations, financial management, and team leadership at Hotel Madera; strategically drive revenue growth and cost‑control measures while maintaining top‑tier guest satisfaction metrics.

Responsibilities

Leadership

• Lead, inspire, and mentor a diverse team, cultivating a culture of collaboration, innovation, and accountability.
• Set clear expectations and provide guidance necessary to achieve exceptional performance.

Guest Experience

• Ensure highest level of guest satisfaction by overseeing implementation of service standards, personalized experiences, and swift resolution of any issues.
• Continuously seek opportunities to enhance guest interactions and exceed expectations.

Financial Performance

• Develop and execute strategies to maximize revenue, optimize expenses, and achieve budgetary goals.
• Monitor financial performance through regular analysis and implement corrective actions as needed.

Operational Excellence

• Maintain seamless and efficient operation by overseeing all aspects of the hotel, including front office, housekeeping, and maintenance.
• Implement best practices to uphold quality and safety standards.

Employee Development

• Foster culture of continuous learning and professional development, empowering team members to excel and advance within the organization.

Qualifications

• Associate or Bachelor’s degree in Business, Hospitality or related field.
• Previous hotel management experience required.

Benefits

• Medical, Dental & Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Free Basic Life Insurance
• Travel Discounts
• Commuter Transit and Parking Benefits
• Quarterly Bonuses and Incentives
• Employee Assistance & Wellness Program
• Educational/Professional Development
• Technology Reimbursements

Work Environment

• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, using fingers and hands, kneeling, or crouching.
• Occasional travel required.