General Manager

Adventus Climbing; Toledo (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

Adventus Climbing Center in Toledo, OH, seeks a General Manager to lead daily operations, staff, and guest experiences at our 10,000+ sq ft facility. You’ll oversee budgeting, memberships, events, and safety programs, while fostering an inclusive, active community and coordinating with ownership on strategic goals.

Ideal candidates have 3+ years in gym/hospitality management, strong communication, event coordination, and a passion for climbing and recreation.

Qualifications

• Experience in operations and facility management.
• Staff leadership, scheduling, and day-to-day oversight.
• Guest service experience with conflict resolution.
• Budgeting and revenue awareness.
• Event coordination and group bookings.
• Commitment to safety and incident response.

Responsibilities

• Oversee daily gym operations, ensuring a safe, welcoming environment for guests.
• Lead staff scheduling, supervision, and ongoing training to maintain service standards.
• Drive membership programs, event bookings, and group activities with a focus on growth.
• Maintain facility cleanliness and coordinate equipment inspections with qualified staff.
• Manage budget tracking and revenue reporting to support sustainable performance.
• Collaborate with ownership on strategic goals and safety compliance.

Skills

Staff leadership

Guest service

Budgeting

Event coordination

Safety management

Communication

Climbing industry knowledge

Flexibility scheduling

Community building

Facilities operations

Education

Bachelor's degree in Business Management or Recreation Management

Tools

Microsoft Office

POS systems

Booking platforms

Job description

Company Description From beginners to experienced climbers, Adventus Climbing Center creates space for anyone to climb. The facility offers over 10,000 square feet of climbing surface on 40-foot walls and features bouldering, auto-belays, top rope, and lead climbing, fitness equipment, and a multipurpose room available for events, such as corporate groups and birthday celebrations. Programming is available for youth through adults. Adventus supplements other recreational pursuits and has a beautiful outdoor space conveniently a short ride or walk away from Wildwood Preserve and the University of Toledo, adjacent to the University/Parks Trail.

Role Description The General Manager is a full-time, on-site role based at Adventus Climbing Center in Toledo, OH. This role oversees daily operations of the climbing gym, including staff scheduling, supervision, and training, ensuring a safe, welcoming, and inclusive environment for all guests. The General Manager nurtures the community culture, manages customer service standards, membership programs, event bookings, and group activities, while monitoring facility cleanliness and equipment inspections in coordination with qualified staff. Responsibilities include budget management, revenue tracking, retail operations, and coordination of marketing and community outreach initiatives to grow participation and membership. The General Manager collaborates closely with ownership to implement strategic goals, maintain compliance with safety policies, and support a culture that promotes healthy individuals, families, and communities.

Qualifications

• Experience in operations and facility management, including staff leadership and development, scheduling, and day-to-day oversight.
• Background in guest service, conflict resolution, and building positive relationships with members, guests, and community partners.
• Skills in budgeting, basic financial reporting, and revenue management to support sustainable business performance.
• Experience with event coordination, group bookings, and program development for classes, group events, and community activities.
• Ability to uphold and promote safety standards, risk mitigation practices, and incident response procedures in an active recreation environment.
• Strong communication and interpersonal skills, with the ability to work collaboratively with diverse staff and guests in a gender-neutral, inclusive setting.
• Previous climbing gym, outdoor recreation, fitness center, or related industry experience is highly beneficial; familiarity with climbing disciplines and equipment is a plus.
• Proficiency with Microsoft Office Suite software, point-of-sale systems, and membership or booking platforms.
• Availability to work a flexible schedule, including evenings, weekends, and holidays as needed.
• Relevant education or training in business management, recreation management
• 3 years of people managerial experience and program/event coordination in gym management or hospitality
• Climbing experience sufficient to understand the climbing community and why our members love this sport.