General Manager

Associa; Washington (District of Columbia); On-site; USD 90,000 - 100,000; Full time

Job summary

Associa in Washington, DC is seeking a Condominium Association Manager who is onsite to supervise administrative support staff and coordinate the operations of the Community Association. You will liaise with homeowners, vendors, board members, and the Associa CSSC to keep communities running smoothly and consistently.

The role requires a professional with 5+ years of association management, CMCA/AMS/PCAM designations desired, and a proven track record of leadership, budgeting, and customer

Qualifications

• Associates Degree required; Bachelor's degree preferred.
• CMCA, AMS or PCAM designations highly desired.
• 5+ years of association management experience.
• 2+ years of managing and developing direct reports.
• Customer service driven and team player.
• Excellent time management and organizational skills.
• Strong project management, communication, and follow-through.
• Proactive, takes initiative and reliable.

Responsibilities

• Walk and inspect property to ensure property is well maintained.
• Meet and greet homeowners, vendors, and contractors.
• Research and respond to inquiries by phone, email, and in-person.
• Conduct Code Enforcement, ensuring HOA Rules & Regulations and Community Bylaws are adhered.
• Assemble board packets, interpret financials, facilitate board meetings.
• Create and manage the budget, review Balance Sheet, Income Statements, Operating Expenses, Reserve Study, etc.
• Submit RFPs, review contacts, makes recommendations to the board, mange vendor relationships.
• Simultaneously manage multiple maintenance projects, capital projects, and property enhancements and upgrades.
• Assist homeowners with architectural review forms; follow-up with the board's decision.
• Oversee and develop support staff.
• Anticipates the needs of the community and works one step ahead.
• Other duties as assigned.

Skills

Customer service

Team leadership

Time management

Project management

Communication

Organizational skills

Proactive

Education

Associates Degree

Bachelor's Degree

Tools

CMCA

AMS

PCAM

Job description

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

A Condominium Association Manager is onsite and responsible for supervising the administrative support staff of the Community Association assigned. The Condominium Association Manager will oversee and support the various departments within the Community Association, is the liaison among the homeowners, vendors, board members, committee members, Associa Client Shared Service Center (CSSC), and within the branch office.

Daily responsibilities

• Walk and inspect property to ensure property is well maintained.
• Meet and greet homeowners, vendors, and contractors.
• Research and respond to inquiries by phone, email, and in-person.
• Conduct Code Enforcement, ensuring HOA Rules & Regulations and Community Bylaws are adhered.
• Assemble board packets, interpret financials, facilitate board meetings.
• Create and manage the budget, review Balance Sheet, Income Statements, Operating Expenses, Reserve Study, etc.
• Submit RFPs, review contacts, makes recommendations to the board, mange vendor relationships.
• Simultaneously manage multiple maintenance projects, capital projects, and property enhancements and upgrades.
• Assist homeowners with architectural review forms; follow-up with the board's decision.
• Oversee and develop support staff.
• Anticipates the needs of the community and works one step ahead.
• Other duties as assigned.

Pay rate is $90-$100K

Requirements

• Associates Degree Required; Bachelors Degree Preferred.
• CMCA, AMS, or PCAM designations highly desired.
• 5+ years of association management experience.
• 2+ years of managing and developing direct reports.
• Customer service driven and team player.
• Effectively manages people and time accordingly.
• Highly organized with attention to details.
• Excellent Project Management skills with the abilities to prioritize and execute tasks.
• Excellent communication, follow-up, and follow-through skills.
• Proactive, takes initiative, reliable and dependable.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.